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1.5 Based on 154 reviews
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  • Customers like
    • Pleasant local agent 7
    • Agent 5
    • Previous claims 4
  • Customers don't like
    • Customer service 21
    • Inability to resolve claim 17
    • Really bad service 14

customer service needs to be called customer NO service. Place is run by idiots. customer service needs to be called customer NO service. Place is run by idiots. customer service needs to be called customer NO service. Place is run by idiots. customer service needs to be called customer NO service. Place is run by idiots. customer service needs to be called customer NO service. Place is run by idiots. customer service needs to be called customer... Read more

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I called State Farm this past March when water came pouring into my home from a leak to ask what I should do. I did not necessarily want to file a claim and ended up not filing, but they still considered it a claim even though the Loss Info said 0$. Then this past week they notified me that my policy would be canceled in 30 days. I have been with the company since 1985. I would like for the company to reevaluate the situation and consider the... Read more

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After hours customer service has me so frustrated and pissed. Full auto coverage on my car is 196 monthly and the start of the policy was in March, so for March and April I paid that by each month. Now they have sent me a Bill for $391 because of some automatic draft payment that I did not even sign up for! Then my agent did not even care and told me I had to pay it before the cancellation date and then I would pay by month instead of for two... Read more

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Got rear-ended on my way to work. Ladys insurance (State Farm) told me to take it to a local body shop to assess the damage. They will only pay for $850/$2500 of damage to my car, when in the police report the lady admitted fault. Are you kidding me... Shes getting more money, probably a new car from State Farm, while im only getting a third. Not to mention the 3 hours on the phone with an unfriendly person. Read more

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First off, i moved to Texas from California. On the third day here i call several areas for insurance. When i started talking to a State Farm agent in Texas she took my account information and discussed it with my Cali state farm. It took them 4 hours to give me a quote. During the 2nd hour of waiting for a call i decided to call USAA and bought their insurance. So i call my california state farm agent to cancel it and the lady tells me she cant... Read more

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I have a 74yr old Aunt who has State Farm insurance for yrs her house and Bathroom got Flooded . She has no water Bathroom not working . She has Health problems they give her the Run around. Date6-7.16

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NEVER GET STATE FARM. They seem nice and trick you. Everything is good before something happens and you ACTUALLY need insurance to cover. I got into an accident and they tried to use knock-off replacements and refusing to cover costs that create safety concerns. State Farm is NOT HELPFUL, they are CHEAP, and COMPROMISE SAFETY of the people over saving money. They are not changing my steering gear and requiring me to PAY OUT OF POCKET, saying... Read more

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State Farm lies in its commercials. Agents can no longer assist with claims. You will call an 800 number...you will talk to someone who doesnt give a ***. They state they are trying to save money. Fine...but dont run fraudulent commercials. I am sure a class action suit will be brought some day. Read more

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I had an auto policy with State Farm for more than 7 years, then a few years ago, I bought a new car, and got insurance for it, and cancelled the policy on my existing car after selling it later. Unknown to me, they canceled the new, not old car. One day my car was hit in a parking lot. When I made the claim, I discovered the error. They wouldn't pay out the claim without fully paying the back amount. It seems crummy but I was okay with that,... Read more

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State Farm Insurance - Review in Insurance category from Brentwood, Maryland
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My car has break down at 3:00am at 38th street Rhode Island Maryland .I have requested for a towing service from State Farm ,the representative said that towing truck will be here by 6:07 am. I was waiting for the truck till 6:30. I have called the insurance company again at 6:30am,representative told me that truck will be here at 8:07 am And there was a last minute cancelation. I am not at all happy with the service.I am paying 109$ every... Read more

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