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  • Customers like
    • Pleasant local agent 5
    • Agent 4
    • Office staff 4
  • Customers don't like
    • Customer service 21
    • Inability to resolve claim 16
    • Really bad service 14

December of 2015 My Nissan Murano car needed a transfer case replacement after a accident. To cut the story short, the claims department of State farm approved the claim. very unfamiliar with the process they said we can choose any shop to bring the car. We choose the Nissan Dealer because we want a genuine part to be replaced in. Estimates were done and the car was repaired. They offered some modifications such as a switch that will over ride AWD when engaged unneededly but state farm declined as well as we did. We felt that as long as we... Read more

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I called State Farm for a home insurance quote on March 28, 2016. After receiving the quotes from other insurances. On April 5, 2016 at 12:35pm I called and told State Farm that i would be cancelling my policies on April 26, 2016. That was the due date for my autopay and I made sure that it wouldn't continue. I called April 25, 2016 to comfirm cancellation. On April 26, 2016 my card was charged again. My husband called and they said they didn't get a 24 hour notice. April 5, 2016- April 26, 2016 is way over 25 hours. They said they would have... Read more

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If I had to use two words to describe this office, it would be incompetent and uneducated. I have been with this state farm under my parents policy for over 8 years. I finally received my own policy and my fiance vehicle was also listed under my policy for the sake of saving money. All this office has caused is burden and stress. A few months into my policy state farm charged me 3x for my monthly payment. Once on Sept. 29, Oct 5th, and Oct 6th. It was a headache trying to figure out why this took place and how could they be so careless. I had... Read more

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I already had my insurance with them and added another vehicle with and when i recieved my bill it had another price on it. So I called to ask about how my bill went from 240 to 280 the couldn't give me a pacific reason. The kept going in circles until finally i said i want to drop them. They are liars and crooks. They give you one price over the phone and when the bill comes out its different.Then the try to make it like I just added my daughter life insurance when I told them thats a lie that insurance been on there since last year. Then He... Read more

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State Farm is useless an they do everything to low ball your estimate. First let me state I have been a State Farm customer on my homes and cars for forty eight years with only two claims and both were hail damage. The first claim was great as they were out in a week and put a new roof and gutters on my house and no problem. This time I spent three months waiting on a special contracter that was the only one my insurance agent would recommend. It turned into a joke and it was on us. There were three houses on my street that received seventeen... Read more

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A driver with State Farm Insurance rear-ended me recently. The police report clearly shows that this driver was at fault for the damage to my car. But since there was previously a small dent in the other side of my bumper, State Farm says they will only cover a percentage of the cost to replace it. This means I have no choice but to drive around with damaged car, because it's not possible to replace a percentage of a bumper and I cannot afford to pay for repairs. I'm a single mom with three jobs. My insurance company will not help because I do... Read more

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43-6Q26-484 Policy Number 58BTJ1393 Electrical Condominium Fire June 24 2015.... originated in the unit back to back of mine! I am a single 65-year-old woman and I was completely taken advantage of. I'm was on my own overwhelmed with no answers or help from anyone. I was pressured to build and I did not have a roof the condo associations was responsible and they would not talk to anyone. The restoration company was recommended by State Farm. I had several pieces of Art with a great deal of value of mine. ServiceMaster Clean Emergency Fire &... Read more

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Was in a "minor" car wreck that was not my fault. I have been with State Farm 20 years. They gave me no assistance or advice on how to handle claim; most of the help I got was from body shop. Drug there feet on every aspect from repairs to determine fault with other insurance. Rights hand did not know what the left hand was doing, my agent was of NO help; he just called 1800 claims line also, claims representatives were rude and one hung up on me. I was totally appalled! I'm ha e not had to use my insurance in years..... But I wondering how... Read more

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Every month its a different charge with them I never have a steady bill. I've been with them for over 15 years and they still can't get it right. The people that work in the office no nothing but short and rude. I always have to talk with the head person to get what I need but the next month the same mess again. I think someone is pocketing some money because I feel like I am being robbed. Tell me how do you go from paying 80 month to 162.00 dollars a month with a clean driving record with 0 accidents. Read more

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WHEN MY ALMOST NEW CAR HAD A BLOW-OUT TIRE ON INTERSTATE 40 LAST MONTH I DISCOVERED THAT THE CAR CAME WITH-OUT A SPARE AND I NEEDED ROAD SIDE SERVICE TO THE PASSENGER REAR TIRE. NO PROBLEM, I THOUGHT AS I DID HAVE MY CELL PHONE WITH ME AND AS I PREPARED TO CALL MY STATE FARM RECOMMENDED ROAD SERVICE NUMBER I FIRST MADE SURE I HAD THE POLICY NUMBER HANDY. I HAD THE PROOF OF INSURANCE CARD ISSUED BY STATE FARM JUST A COUPLE OF MONTHS PRIOR. THANK GOD, I THOUGHT THEN I FOUND THAT I WAS IN A DEAD CELL PHONE AREA WITH MOUNTAINS ALL AROUND ME 25... Read more

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