State Farm Insurance Complaints and Reviews

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  • Customers like
    • Pleasant local agent4
    • Office staff4
    • Agent3
  • Customers don't like
    • Customer service19
    • Inability to resolve claim15
    • Really bad service14

  • Jul 29
  • Service Centers and Customer Services
  • California, United States
  • Claims
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

My vehicle got into a minor accident and we filed a claim. Just to fix a few dents in the car. The vehicle is still in the repair shop without any progress since - for over a month - since State farm is extremely slow and inefficient with teams working together. I still have no idea when the vehicle will be returned. Even thought I have full coverage, rent is not covered; which means each week... Read more

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Resolved

  • Jul 29
  • Property Insurance
  • Roof Replacement
  • 4
  • 4
  • 35
  • REVIEW RATING 5/5

First of all, my husband died unexpectedly recently and he handled all of this stuff. I had wind/hail damage to my home. First of all, I got lectured from my AGENT about having "ANOTHER" claim. Adjuster came out, didn't even go up on roof, gave me a check for $2400. Then I turned in $350 for tree removal and they paid that. Found out my deductible was $1965! Yikes. So I had contractor come out... Read more

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  • Jul 23
  • Property Insurance
  • Oneonta, New York
  • State Farm Insurance Roof Insurance Claim
  • 70
  • REVIEW RATING 4/5

After being a State Farm policy holder for 50 years and having a homeowners policy for this house for 20 years without a claim, I filed a claim for a damaged roof. The policy is for replacement value. The first thing that State Farm does is pay only on their estimate, not the proposal from the roofing contractor. Of course their estimate is low and prepared in such a way that it cannot be... Read more

Was this review helpful? 0 1

  • Jul 20
  • Property Insurance
  • State Farm Home Insurance Claim
  • 54
  • REVIEW RATING 3/5

It was Christmas Eve. I had to work that day and was going to drive from Cincinnati to Akron for Christmas, that night, after I picked up my suitcase at home. I arrive to a foot of water in the basement and water raining from the basement ceiling. A pipe in my kitchen ceiling had frozen and burst. (The house was a 2-family with an apartment upstairs). Obviously it had been going full tilt for... Read more

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  • Jul 18
  • Auto Insurance
  • Brookings, Oregon
  • State Farm Auto Insurance
  • 1
  • 1
  • 65
  • REVIEW RATING 4/5

State Farm is rotten. They know you have to have insurance to get a license or register your car. if you cancel them, they will notify the DMV and the state police that you are driving w/o insurance. I paid state farm for over 20 years without ever costing them a dime. At a minimum of 90$ pr mo for full coverage, 21,6000 easy. yet when I hit a ladder IN THE MIDDLE OF A 2 LANE BRIDGE IN THE... Read more

Was this review helpful? 0 2

  • Jul 16
  • Auto Insurance
  • Gig Harbor, Washington
  • State Farm Auto Insurance Claim
  • 41
  • REVIEW RATING 4/5

I have been with State Farm Ins. For 33yrs, now after car accident, which was 100% the other driver. State Farm has said they won't pay me for underinsured claim. I stll have 20,000 outstanding medical bills. State Farm, said the other insurance company is paying me the max, so, State Farm Feels that enough money for my injuries , pain and suffing. I only asked if State Farm, could pay for the... Read more

Was this review helpful? 0 2

  • Jul 15
  • Auto Insurance
  • Crestwood, Kentucky
  • State Farm Insurance Claim
  • 1
  • 1
  • 34
  • REVIEW RATING 3/5

My daughter had her car flooded when we had a heavy rain.The car was towed to a garage 6 days ago but the mechanics can not check it out until an agent looks at it first. Its been 5 days and no one seems to know when it will be looked at. Call the customer service number and all you get are excuses and offers to leave messages for those in charge, She pays her premium every moth on time and this... Read more

Was this review helpful? 0 1

  • Jul 15
  • Property Insurance
  • Blythewood, South Carolina
  • State Farm Property Insurance
  • 1
  • 1
  • 49
  • REVIEW RATING 3/5

We had hail damage in May 2014 that caused most of the roofs in my neighborhood to be replace. Although they no longer make the shingle on my roof and the Homeowner Associated indicates they will not accept a patched roof, State Farm insists they will only patch the roof. We have gone back and forth for about a year now and still have no resolution. I was told by 2 different contractors that... Read more

Was this review helpful? 0 1

  • Jul 14
  • Auto Insurance
  • Brooklyn, New York
  • State Farm Insurance Claim
  • 54
  • REVIEW RATING 4/5

I Had their classic car insurance, submitted all required documents several times, pictures, documention notoriZed copies inspection they switched me to regular insurance at 250 a month vs 380 a year, strung me along for 6 plus months reviewing documentation ect. Finally had to cancel go to another company run dont walk away. Underwrighters will *** over agents are nice and plesant but you get... Read more

Was this review helpful? 0 3

  • Jul 14
  • Auto Insurance
  • Avondale Estates, Georgia
  • State Farm Insurance Staff
  • 45
  • REVIEW RATING 3/5

There have been a lot of instances where insurance companies take customer service as a nonissue and this insurance agency is no exception. The office manager at John Lesters State Farm Agency on Mt Vernon Hwy has atrocious managerial staff. I went into the office and I was not greeted and when I was conducting business with an agent, the others in the office were snickering about inappropriate... Read more

Was this review helpful? 0 2

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