State Farm Insurance Complaints and Reviews

1.5
  • Office staff3 votes
  • Pleasant local agent3 votes
  • Coverage2 votes
  • Customer service18 votes
  • Unresponsive agent13 votes
  • Inability to resolve claim13 votes
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  • Apr 15
  • Auto Insurance
  • Fremont, California
  • Car Insurance
  • 13
  • REVIEW RATING 3/5

Vickie Stephens of State Farm Insurance 3100 Capitol Avenue Suite E Fremont, CA 94538 is HORRIBLE! AVOID THIS PLACE AT ALL COSTS. She has her teenage children running the business and she is never there. The children act like they know what they're doing but give bad information. They cost me a lot of money and I lost out on a refinance. When I crashed my car they were not helpful at all. Had... Read more

Was this review helpful? 1 1

  • Apr 02
  • Auto Insurance
  • Chicago, Illinois
  • Car Insurance Policy
  • 82
  • REVIEW RATING 4/5

State Farm is by far the worst insurance company that anyone can pick for insurance!! Everyone knows the slogan "like a good neighbor State Farm is here" that is one of the lies that they want you to believe, I had a policy with State Farm and that's when my problems started, I decided that I would be set up for auto debit and they never pull my pymnt, which would leaving me calling them all week... Read more

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  • Apr 02
  • Auto Insurance
  • Atlanta, Georgia
  • Multicar Discount
  • 44
  • REVIEW RATING 4/5

My Husband has been with State Farm for many many years. When he and I were married about 8 years ago I too went with State Farm. They have us set up on different accounts. I called a couple of weeks ago to get a quote for Homeowner's insurance because we have decided to buy a house. The lady I was transferred to told me that our discounts of Multi Car and being Married were NEVER applied. ... Read more

Was this review helpful? 1 0

  • Apr 01
  • Property Insurance
  • Ottawa, Illinois
  • Home Insurance Claim
  • 78
  • REVIEW RATING 4/5

I have been a customer for almost 20 years home and vehicles.I have never made a home owners claim im all the time i have owned a home. My home was robbed and the adjuster threatened to list me as a person that commits insurance fruad. I was not even in the state for at least 6 months and this was information i gave to them.The adjuster asked to do a phone interview with me when we did get the... Read more

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  • Mar 29
  • Property Insurance
  • Imperial, Pennsylvania
  • Home Owners Policy
  • 2
  • 2
  • 43
  • REVIEW RATING 4/5

Husband asked me to check homeowners policy to find out why cost had increased. Turns out insurance agent wrote a full homeowners policy instead of a condo ho6 policy. Over the course of 11 years this cost us over $4000. Excuse provided was that was how the mortgage lender wanted it written! BS. Switched agents. Husband was chatting w new agent about daughter @ Penn State when new agent... Read more

Was this review helpful? 0 0

  • Mar 28
  • Auto Insurance
  • Sun City, Arizona
  • Car Repair Coverage
  • 40
  • REVIEW RATING 4/5

I am also a state farm customers., trust me I am not to with happy with the service they offer I belive there just passing my claim back in forth. I call my agent either he's on vacation or on the line with other customers, I leave a message for him to return my call's never happens.. my vehicle was place in the shop for repairs March 4 2015 still to this date my vehicle hasn't been returned... Read more

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  • Mar 26
  • Auto Insurance
  • Elyria, Ohio
  • Billing Department
  • 27
  • REVIEW RATING 4/5

Didn't get lawyer ... Huge mistake.. Thought going through process on my own... Followed everything SF rep told me to do. Very difficult to actually talk to.. Many , many , non return of any phone message for them...nothing but run around from the beginning.. Now my credit went from 800 to 600 because they didn't take care of bill. I have fax confermation that this bill was submitted to them... Read more

Was this review helpful? 1 0

  • Mar 23
  • Auto Insurance
  • Stone Mountain, Georgia
  • Car Insurance
  • 1
  • 1
  • 33
  • REVIEW RATING 4/5

St.Farm is the worst insurance company to deal with when there insurer hit my car. The adjuster and supervisor are very rude no customers service. I wouldn't recommend my dog to St.Farm if he could drive. The worst insurance company in the world St.Farm. Read more

Was this review helpful? 0 1

  • Mar 19
  • Auto Insurance
  • Palm Bay, Florida
  • Insurance Adjustment
  • 94
  • REVIEW RATING 4/5

I was struck by a car on February 28th while stopped at a red light. There was at least one car in front of me, one on the side, and one behind me. A traffic barrier was on the left hand side of the car. We were completely stopped. The incident was investigated by the Palm Bay police department. My car was driven by my son who was driving me home from the ICU. The car that hit the car behind me... Read more

Was this review helpful? 0 2

  • Mar 17
  • Property Insurance
  • Asheboro, North Carolina
  • Homeowners Insurance
  • 74
  • REVIEW RATING 3/5

I have been with State Farm close to 50 years . Last year it was time to renew my house insurance. The premium went up 50 %. Called my agent several times asked him to call and never did. I haven't had a claim to State Farm in over 30 years. Went with another insurance company at half the cost with same coverage. My car insurance was over 300 dollars cheaper. So it seems that State Farm was... Read more

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