State Farm Insurance Complaints and Reviews

1.6
  • Pleasant local agent3 votes
  • Office Staff3 votes
  • Coverage2 votes
  • Customer service13 votes
  • Really bad service10 votes
  • Unresponsive agent10 votes
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  • 8 hours ago
  • Other
  • Chagrin Falls, Ohio
  • 8

After a huge lightning storm that hit our home last July we woke up to our water not working. After inspecting the issues we found that our well water pump went out, hot water tank, water softener, boiler system, DVD players, rotor, modem, and an X-Box all did not work. We had my father come out that day to inspect for us; unfortunately there was nothing he could do. The next day we called Harper... Read more

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  • 1 day ago
  • Property Insurance
  • Hanover Park, Illinois
  • Flood Damage Claim
  • 4
  • REVIEW RATING 4/5

My neighbor has pipe broke and water flooded to my house- kitchen and living room. Reported claim right away, but state farm took 3 days to give me call back and then I started protecting my family from waste. Then after 5 days state farm adjuster called me in the evening that he could not come to assess the damage for next 7 days as he is busy. I had bad experience in past with auto coverage... Read more

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  • Feb 27
  • Life and Casualty Insurance
  • Charlotte, North Carolina
  • Insurance Claim
  • 20
  • REVIEW RATING 3/5

It has been over two years since I filed my initial claim with State Farm for losses suffered in a fire. They have refused to pay for emergency transport to the hospital or any bodily injury although it is listed on my declarations page as being covered. I will never ever purchase another State Farm policy as long as I live. Like a good neighbor my ***! The insurance agent is incompetent, the... Read more

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I would like for a supervisor or a manager to call me or e-mail me I been call for a claim they been so rude and disrespectful. I cannot believe they hired agent to be like that...SO UNPROFESSIONAL!!!!!!!! Add comment

  • Feb 26
  • Life and Casualty Insurance
  • Chicago, Illinois
  • Life Insurance
  • 24
  • REVIEW RATING 4/5

I had a term life insurance policy for a SBA Loan requirement. After sometime, I asked my agent if I could make some of it into a whole life policy. He said, absolutely and made the adjustments. Later, I asked to get the cash surrender value. I was told that I had to get the approval of the lender. For What?! What he did not tell me is that I needed to start a separate whole life policy... Read more

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  • Feb 24
  • Auto Insurance
  • Los Angeles, California
  • Car Accident Claim
  • 47
  • REVIEW RATING 3/5

State Farm is the worst insurance company that ever existed. We have been customers with State Farm auto for 30+ years so, I think my opinion should count!! Our local agency in Manhatten Beach are total useless morons. They give you the wrong info; instead of stating they don't know what the correct answer is ( should have me call the claim dept) instead they complicate & give incorrect... Read more

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100% FULL

  • Feb 21
  • Auto Insurance
  • Grand Prairie, Texas
  • Insurance Claim
  • 3
  • 3
  • 238
  • REVIEW RATING 5/5
State Farm Insurance - REAR ENDED and had to Pay for it!
1 of 2

My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in damages and the car was totaled. My son yielded, creeped forward, looked back to find on coming traffic and stopped when BAM! he was hit. According to the claims rep, the other driver was "adamant" that my son changed lanes and abruptly stopped causing the accident. REALLY??? ... Read more

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  • Feb 21
  • Auto Insurance
  • Ladson, South Carolina
  • Claim Department
  • 1
  • 1
  • 35
  • REVIEW RATING 4/5

To whom it may concern, your company is awful and does not care about your customers. Your Customers serves is very rude, very aggressive in there conversation when you do call And talking with the person about your claim. I am so broken hearted of how the way my husband and I was treated. By your company. Expecially about my Claim. I've even spoken to the lady who is working on my claim. That... Read more

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  • Feb 20
  • Property Insurance
  • Lawrenceville, Georgia
  • Homeowners Insurance
  • 1
  • 1
  • 53
  • REVIEW RATING 4/5

State farm customer for 15 year...no home claims....have roof leaking recently and adjuster comes out and says yes you have water damage to ceiling but roof is not leaking! Are u kidding me? Where is it coming from if not from a leaking roof! Extremely disappointed in state farm and will be getting new insurance! If you are shopping for insurance - steer clear of state farm! It's an expensive... Read more

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  • Feb 18
  • Auto Insurance
  • Sterling, Virginia
  • Insurance Claim
  • 3
  • 3
  • 57
  • REVIEW RATING 4/5

S.F. customer hit the side of my car (rear back door passenger side) while I was in the left lane and the traffic was merging left. The S.F. customer was in the right lane. After speaking with SF twice regarding this issue they stated that I could have been at fault and without any proof of who was in what lane the claim was denied. After hearing this from SF I couldn't believe they made a... Read more

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