State Farm Insurance Complaints and Reviews

1.6
  • Office staff3 votes
  • Pleasant local agent3 votes
  • Coverage2 votes
  • Customer service18 votes
  • Inability to resolve claim13 votes
  • Really bad service13 votes
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  • 3 hours ago
  • Auto Insurance
  • Sun City, Arizona
  • 3

I am also a state farm customers., trust me I am not to with happy with the service they offer I belive there just passing my claim back in forth. I call my agent either he's on vacation or on the line with other customers, I leave a message for him to return my call's never happens.. my vehicle was place in the shop for repairs March 4 2015 still to this date my vehicle hasn't been returned... Read more

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  • 2 days ago
  • Auto Insurance
  • Elyria, Ohio
  • Billing Department
  • 7
  • REVIEW RATING 4/5

Didn't get lawyer ... Huge mistake.. Thought going through process on my own... Followed everything SF rep told me to do. Very difficult to actually talk to.. Many , many , non return of any phone message for them...nothing but run around from the beginning.. Now my credit went from 800 to 600 because they didn't take care of bill. I have fax confermation that this bill was submitted to them... Read more

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  • Mar 23
  • Auto Insurance
  • Stone Mountain, Georgia
  • Car Insurance
  • 1
  • 1
  • 10
  • REVIEW RATING 3/5

St.Farm is the worst insurance company to deal with when there insurer hit my car. The adjuster and supervisor are very rude no customers service. I wouldn't recommend my dog to St.Farm if he could drive. The worst insurance company in the world St.Farm. Read more

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  • Mar 19
  • Auto Insurance
  • Palm Bay, Florida
  • Insurance Adjustment
  • 51
  • REVIEW RATING 4/5

I was struck by a car on February 28th while stopped at a red light. There was at least one car in front of me, one on the side, and one behind me. A traffic barrier was on the left hand side of the car. We were completely stopped. The incident was investigated by the Palm Bay police department. My car was driven by my son who was driving me home from the ICU. The car that hit the car behind me... Read more

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  • Mar 17
  • Property Insurance
  • Asheboro, North Carolina
  • Homeowners Insurance
  • 37
  • REVIEW RATING 3/5

I have been with State Farm close to 50 years . Last year it was time to renew my house insurance. The premium went up 50 %. Called my agent several times asked him to call and never did. I haven't had a claim to State Farm in over 30 years. Went with another insurance company at half the cost with same coverage. My car insurance was over 300 dollars cheaper. So it seems that State Farm was... Read more

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  • Mar 16
  • Health Insurance
  • Chilliwack, British Columbia
  • Insurance
  • 27
  • REVIEW RATING 3/5

Missed payment, then to get reinstated S.Farm wanted a medical report, been with them for over 40 yrs. Because I lacked sleep, I fainted, my dr.told S.farm I fainted, but, that was only partial health report, my tests were not all finished. After numerous tests, blood, chest, heart, etc etc, all came back, I, m 100% perfect. My Drs.diagnosis,, sleep deprivation,,, so,,,,, I am 71,, I think... Read more

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  • Mar 16
  • Auto Insurance
  • New Albany, Indiana
  • Car Insurance
  • 25
  • REVIEW RATING 4/5

Simply, my entire experience with a recent car claim has bee about what they cannot do versus what they can. What they cannot do is a long list, beginning with not agreeing to talk with the other insurer (other driver at fault). My accident occurred on 3/11 and today my car still sits where is was towed. The bureaucracy is ridiculous. I was told on day one to use one of their select servicers... Read more

Was this review helpful? 0 0

Someone insured with St.Farm hit my car now the adjuster and supervisor are being rude and nasty. I need to be contacted by someone in the coporate office asap. Very poor consumer service. Add comment

  • Mar 14
  • Property Insurance
  • Glen Allen, Virginia
  • Flood Damage Claim
  • 29
  • REVIEW RATING 4/5

We have had State Farm for 18 years for our homeowners & car policies when we had a burst pipe. State farm was difficult to get any answers from, we got the run around from everyone we talked to---every single person. Their answers for Taking so long were "we have a lot of claims right now." Honestly! I have water damage in my entire downstairs, no floor, a gutted garage that I cannot use and... Read more

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  • Mar 13
  • Property Insurance
  • Canfield, Ohio
  • Home Owners Insurance
  • 21
  • REVIEW RATING 4/5

I quote " We don't feel comfortable insuring your home. Well give you the name of another State farm Agent to see if they can give you a quote" Really because I was missing 2 shingles on the home from this winter and one of the downspouts on the garage was leaning down, a couple of nails and 2 shingles and its all fixed. Lets go up on a ladder in the -7' weather and fix it. They SUCK!!! I found... Read more

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