State Farm Insurance Complaints and Reviews

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  • Customers like
    • Pleasant local agent4
    • Office staff4
    • Agent3
  • Customers don't like
    • Customer service19
    • Inability to resolve claim15
    • Really bad service14

  • 20 hours ago
  • Auto Insurance
  • Suisun City, California
  • Product Name
  • 6
  • REVIEW RATING 4/5

State Farm is sad and filled with woe Edward Rust is no longer CEO He had knowledge, but wasn’t in the know The Board said it was time for him to go All American Girl starred Margaret Cho The Miami Heat coach is nicknamed Spo I hate to paddle but don’t like to row Edward Rust is no longer CEO The Board said it was time for him to go The word souffler is French for blow I love the rain but... Read more

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  • 22 hours ago
  • Auto Insurance
  • Insurance
  • 1

State Farm is sad and filled with woe Edward Rust is no longer CEO He had knowledge, but wasn’t in the know The Board said it was time for him to go All American Girl starred Margaret Cho The Miami Heat coach is nicknamed Spo I hate to paddle but don’t like to row Edward Rust is no longer CEO The Board said it was time for him to go The word souffler is French for blow I love the rain but... Read more

Was this review helpful? 0 0

  • Aug 27
  • Auto Insurance
  • Memphis, Tennessee
  • Home Owners Ploicy
  • 28
  • REVIEW RATING 4/5

I thought I should let you know about a very bad experience I had with your State farm and I don't want it to happen to you so find another insurance company who values your long term business. My wife and I have been state farm customers since we met in 1998 and I am sure we had coverage from you prior to that. Over 15 years of premiums paid on multiple vehicles and dwellings. We had a claim... Read more

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  • Aug 24
  • Auto Insurance
  • Lagrange, Ohio
  • 1
  • 1
  • 53
  • REVIEW RATING 4/5

I have had State farm auto for 20 years now, never made a claim that wasnt my fault. 3 weeks ago, a woman on her bicycle lost control and came head on into my lane in a 55 mph road, i moved over as far as i could to avoid running her over and killing her. She still hit me but not as bad as head on would have been. I ended up in a 4 ft ditch after the impact. State farm home was her insurance... Read more

Was this review helpful? 0 1

  • Aug 14
  • Auto Insurance
  • Tampa, Florida
  • 1
  • 1
  • 88
  • REVIEW RATING 3/5

State Farm is the absolute WORST company ever! I started a new policy with them. Signed all of the paperwork, crossed the t's and dotted the i's. Then boom a week later after I cancel my previous insurance they cancel my policy and say "after further review we can no longer offer you converage." Now I have to not only find a new policy in a short time, but pay a new deposit on new coverage. UGH... Read more

Was this review helpful? 0 1

Horrible customer service. Inability to resolve claim or even make it out to tow car to salvage yard. No communication if any at all from claims reps. Local agent office staff is very friendly. Add comment

  • Aug 11
  • Auto Insurance
  • Hattiesburg, Mississippi
  • State Farm Insurance Claim
  • 2
  • 2
  • 69
  • REVIEW RATING 4/5

State Farm is truly an awful company to have to deal with. One of there insured hit one of my fleet vehicles and it was clearly the fault of the insured according to the police report and my driver. They said they had to do an investigation to determine liability, just to waste some time before helping me. I tried to explain that my service vehicle is hard to replace because it is state inspected... Read more

Was this review helpful? 1 3

  • Aug 10
  • Auto Insurance
  • Saint Joseph, Missouri
  • State Farm Auto Insurance
  • 13
  • REVIEW RATING 4/5

I received a 25% rate increase on an auto policy: since my agent's office will only tell me that they have nothing to do with rate increases I called the 800 # for customer service! I was advise that the rate increase was an across the board increase set by the Dept of Insurance of the state of Missouri! When I called the DoI I was advised THEY DO NOT SET RATES! I still do not know what the... Read more

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  • Aug 04
  • Property Insurance
  • Aiken, South Carolina
  • Homeowners Insurance Claim
  • 108
  • REVIEW RATING 4/5

I had lightning strike my home which started a fire. The home was destroyed and most everything in it. State Farm claimed they had cancelled my coverage month's before the fire, if they did, I wasn't notified. Also, if they cancelled, they never notified the bank that it I thought that was cancelled. So, I have to rebuild, plus pay the rest of the loan off. law, I thought by law, the... Read more

Was this review helpful? 0 3

Resolved

  • Jul 29
  • Auto Insurance
  • California, United States
  • State Farm Insurance Paintless Dent Repair
  • 3
  • 3
  • 81
  • REVIEW RATING 5/5

My vehicle got into a minor accident and we filed a claim. Just to fix a few dents in the car. The vehicle is still in the repair shop without any progress since - for over a month - since State farm is extremely slow and inefficient with teams working together. I still have no idea when the vehicle will be returned. Even thought I have full coverage, rent is not covered; which means each week... Read more

Was this review helpful? 0 2
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