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1.5 Based on 171 reviews
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  • Customers like
    • Pleasant local agent 7
    • Agent 7
    • Local agent is great 5
  • Customers don't like
    • Customer service 23
    • Inability to resolve claim 18
    • Really bad service 15

I have everything insured by state farm and made three claims one was a busted pipe in the wall three years later i had to make two others that were my fault because obviously i can control the weather it hit twice in a month well just days apart after i had already made a claim that was still open and was told i had to make a separate claim because she didn't want to redo paper work and add to the first claim which made damages from the first... Read more

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I work for state farm in dallas texas. It is by far the worst and most abusive job i have ever had. When u have to put food on your table you get stuck.they paint a great picture then when you start working training is not there. You are not allowed any comissions unless you do their training. That would be fine if u could do it at work on company time. They want you to work off the clock and threaten yiur job if u dont. Their quote are way... Read more

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Had homeowner insurance for over 30 years at same address with no issues. In 2014 our home was hit by hail storm and the damage came to over 4000 dollars, our first claim ever and they paid without any real problem. This summer, while mowing our yard, I hit a small rock and it shattered the passenger widow of my daughter's car, it took 2 weeks, probably 10 phone calls, and a confrontation with a rude customer service rep for them to settle and... Read more

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Not at all customer service oriented. Rude! Hangs up on you. They owe you a service for funds received and treat the recipients of benefit like dirt.No way Id allow an office of mine to be ran like this.

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If you get water damage and mold comes along. They act like they what to help you but the joke was on me. They looked at it for two min and said sorry can't cover you not of water came out at once. The guy sorry you are stuck with the $5000.00 bill. The pipe was in the wall how did I know it was putting out water. So if you get water damage make sure it's a lot of water. Or they will say suck to be you. So watch out they will get you. I... Read more

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I recently moved from NW AR. I have carried State Farm for many years. In UT, I was minutes away from choosing another insurance company after all these years. I called a SF agent in Wasington UT by the name of Joe Andrus. One of his agents answered. I started the conversation with how angry I was that with no accidents or tickets for over 30 yrs, my premiums were ridiculous in AR. This agent was so professional & curteous. Not only did he... Read more

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have been with State Farm for 42 yrs. with no problems , my insurance went up when the hurricanes hit Florida and tornadoes hit Midwest to cover the cost of those losses [ neither one hit me - wonder where all of the premiums everyone has paid for years to bank for these situations ? ] I had hail damage to my home and all homes adjacent to me including 40 % of my neighborhood. The claim adjuster showed up looked it over and said minimal roof... Read more

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Worst agent ever! When I called & spoke to Kristie she referred to the receptionist saying "Susan is JUST the receptionist, she doesn't know anything" so demeaning & usually a receptionist holds an office together & knows the most! I purchased a car & they accidentally listed Kristie Polk/State Farm as lien holder, just a mistake. Kristie REFUSES to sign release of lien saying there's no lien. So there's no lien, just sign it - she keeps... Read more

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Hello this is all un fair canceled my insurance due to paper work not received of myself having current insurance prior to me switching to state farm, my agent said she would contact me if there was a problem??? No problem tell today i havent had insurance for three months now Oh and go figure the agent isnt there anymore to be questioned and the new agent does have the paper work in his hands their so called under writers wont re instate... Read more

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Failed to resolve claim in timely fashion and adhere to their word as to when to expect payment from a claim. This has caused additional charges to accounts already delinquent based on this matter exceeding more than 3 months. Failed to communicate to me when they (State Farm) did not receive all the information or needed additional information. Failed to acknowledge information sent to them in order to process the claim. Assigned agent... Read more

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