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1.5 Based on 213 reviews
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  • Customers like
    • Pleasant local agent 7
    • Agent 7
    • Local agent is great 5
  • Customers don't like
    • Customer service 24
    • Inability to resolve claim 19
    • Really bad service 15

My name is Randy Dennis claim number 227*****, I was hit by a driver State Farm insured, I have had 2 surgery’s and 2 years of pain, it was my understanding that any medical related to my left leg and ankle would be covered until I die, but every time I get a prescription to be filled State farm rejects it, until I call and complain than they authorize it, I should not have to go through that every time, I have a prescription waiting at the... Read more

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June 21,2016 had an accident which total my 2008 Toyota pick-up. Was under doctor's care until Dec.12,2016. During that time I kept up and gave them all paperwork until I had my knee replaced (told that the full coverage did not cover) when released from hospital was told that some papers were sent to my place, claiming I received them from Fed-Ex, I asked to see the paperwork from Fed-Ex that I received them. Then was told that the paper had... Read more

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Unacceptable I have been with you guys for one full year and the service I have been provided has been the WORST . For about a month and 2 weeks ,i have been giving the run around for an adjustment that was mistakenly made to my account .Some how the over charger my account and when asked to make corrections they informed me that it would be 2 to 3 business days. Today makes a 2 week. Can I please get better service with getting this issue... Read more

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Cancealed my homeowners after i filled a claim my shingles blew off in a storm and my roof started to leakThe adjuster came and based his decision on shingles on my porch roof the was old in which that was not in my claim i filled Read more

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May 27,2016 my 3 children which is under 9 years of age were in a car accident the driver that was in the wrong was insured with State farm so here it is February 2017 in we only been offered one the agent Stephanie Benavides has been a real *** she has not return any of my lawyers calls nor email about my children claim it has been a total nightmare but people say state farm is the best yes the best in not doing they job Read more

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I need to talk with a representative from State Farm over a discrepancy in payment and they keep passing the buck they didn't take December's payment out of my bank account and so now they want me to make a double payment because they made a mistake and I am willing to make January's payment in February plus more until I'm caught up but the lady I spoke to says that State Farm doesn't do this and they are definitely going to cancel my insurance... Read more

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Cancelled my auto insurance in December and was told that it would take 30 days to process. 30 days later they tell me that they need "Declaration of Policy from my current insurer to process my cancellation. They now are telling me that it will be 30 more days to process my cancellation. Why did they wait 30 days before asking for additional information? The Office should know what information is needed. The office told me it was another 30... Read more

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I've been with State Farm for 4 years with Roadside Assistance. They cancelled the RA 6 months ago because I used it 6 times (thought that's what it was for) then I get a letter today letting me know they were not renewing my policy and would have to seek insurance somewhere else because I used the services that I paid for!! What a Joke! Read more

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Had my house and 3 cars with state farms for 5 yrs plus in the past 2 weeks I had one letter and a phone call telling me they will not renew my policy because my wife had 2 accidents in the past 2 years that was very unprofessional

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I been under-investigation for 10months now. I have not heard anything from State Farm regarding my claim. The adjuster do not return my call at all. State Farm is really playing the delay game. They hate to pay you off for your car. It's a shame how I have to keep on waiting to get paid for my vehicle that is a total loss. Shane Gremillon is State Farm adjuster who being very bias towards me. If I was a white man, he would not be treating me in... Read more

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