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My car got stolen it has been almost 3 months no body keeps me updated on my claim status I have to be calling them every week or so to see how my case is going. I feel I have helped with everything they have asked for. I don't feel they care for the customer. I even feel the claim representative gets frustrated of me calling him for an update. When I think the insurance is paying him to help customers out. I don't know what to do I am desperate...
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Anonymous

Anonymous Three months is a long time, do they a special investigation going on you claim? Yo have the right to call the adjuster often as you feel reasonable, but you should make a log...

1.7
#1012649
My name is Randy Dennis claim number 227*****, I was hit by a driver State Farm insured, I have had 2 surgery’s and 2 years of pain, it was my understanding that any medical related to my left leg and ankle would be covered until I die, but every time I get a prescription to be filled State farm rejects it, until I call and complain than they authorize it, I should not have to go through that every time, I have a prescription waiting at the...
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#1010469
June 21,2016 had an accident which total my 2008 Toyota pick-up. Was under doctor's care until Dec.12,2016. During that time I kept up and gave them all paperwork until I had my knee replaced (told that the full coverage did not cover) when released from hospital was told that some papers were sent to my place, claiming I received them from Fed-Ex, I asked to see the paperwork from Fed-Ex that I received them. Then was told that the paper had...
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Anonymous

Anonymous There is no such thing as "full coverage". That is a word made up by lienholders and banks and is meant to protect them against the loss of the loan they approved you for.
...

1.0
I didn't like
  • Claims department and their reps
  • Do not care about people
  • Complete harassment because of them
#1010183

State Farm Insurance Customer Care Review

#992270
Had my house and 3 cars with state farms for 5 yrs plus in the past 2 weeks I had one letter and a phone call telling me they will not renew my policy because my wife had 2 accidents in the past 2 years that was very unprofessional
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State Farm Insurance Homeowners Policy Claim Review

#983547
1.4
been waiting for roadside assist for 3 hrs and after two no-shows,we are still waiting in part of town that is not so safe.
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State Farm Insurance Auto Claim Review

#979447
5.0
I have 4 policies with State Farm. I've only had claims on one vehicle. SF was great. They paid on time and was friendly. I am dealing now with another company that ran a red light. It's a nightmare. I'm so glad I have SF.
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State Farm Insurance Customer Care Review

#971597
1.0
When you go into Craig Campbell office to put your insurance on draft and sign the paper work and it doesn't get filled this is the dumbest state farm agency I've ever done business with and have had state farm for 18 years, I hope they pull there insurance lic, will be contacting the Arkansas insurance department Thanks for nothing Craig Campbell Carol Cress
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Unacceptable I have been with you guys for one full year and the service I have been provided has been the WORST . For about a month and 2 weeks ,i have been giving the run around for an adjustment that was mistakenly made to my account .Some how the over charger my account and when asked to make corrections they informed me that it would be 2 to 3 business days. Today makes a 2 week. Can I please get better service with getting this issue...
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1.8
I liked
  • Logo
I didn't like
  • Unfair
  • Lack of communication
#1004860
Cancealed my homeowners after i filled a claim my shingles blew off in a storm and my roof started to leakThe adjuster came and based his decision on shingles on my porch roof the was old in which that was not in my claim i filled
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Anonymous

Retired Adjuster You have not given much information on your complaint about this company, other than some shingles blew off and you have some leaks. Sometimes leaks are the result of storm wi...

May 27,2016 my 3 children which is under 9 years of age were in a car accident the driver that was in the wrong was insured with State farm so here it is February 2017 in we only been offered one the agent Stephanie Benavides has been a real *** she has not return any of my lawyers calls nor email about my children claim it has been a total nightmare but people say state farm is the best yes the best in not doing they job
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Anonymous

Anonymous Sorry it has been so long to resolve. However, if you have retained a lawyer they will generally not contact you, but your lawyer should know how to handle this for you. If yo...

I need to talk with a representative from State Farm over a discrepancy in payment and they keep passing the buck they didn't take December's payment out of my bank account and so now they want me to make a double payment because they made a mistake and I am willing to make January's payment in February plus more until I'm caught up but the lady I spoke to says that State Farm doesn't do this and they are definitely going to cancel my insurance...
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Anonymous

Anonymous In insurance world, you cannot skip payments and keep your policy in force. Money constitutes a contract. Only money can keep your policy in force.
When you pay for 31 day...

#996133
Cancelled my auto insurance in December and was told that it would take 30 days to process. 30 days later they tell me that they need "Declaration of Policy from my current insurer to process my cancellation. They now are telling me that it will be 30 more days to process my cancellation. Why did they wait 30 days before asking for additional information? The Office should know what information is needed. The office told me it was another 30...
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I've been with State Farm for 4 years with Roadside Assistance. They cancelled the RA 6 months ago because I used it 6 times (thought that's what it was for) then I get a letter today letting me know they were not renewing my policy and would have to seek insurance somewhere else because I used the services that I paid for!! What a Joke!
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Anonymous

Anonymous that's not what it is intended for and the reason why insurance costs so much because of people like you. Insurance isn't for the smaller stuff. You are an increased risk if y...

Anonymous

mad in florida Same thing here. It is very deceptive to offer services and penalize you for using them. I've had a spotless record for over 15 years with state farm. A couple roadside calls ...

Contact State Farm Insurance

Headquarters Address:
State Farm Insurance
One State Farm Plaza
Bloomington, IL 61710
Phone:
(844) 292-8615
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I been under-investigation for 10months now. I have not heard anything from State Farm regarding my claim. The adjuster do not return my call at all. State Farm is really playing the delay game. They hate to pay you off for your car. It's a shame how I have to keep on waiting to get paid for my vehicle that is a total loss. Shane Gremillon is State Farm adjuster who being very bias towards me. If I was a white man, he would not be treating me in...
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Anonymous

Anonymous knock off the If I was a White man ***. They don't care if you are black, white, Hispanic, etc. If you have a legit and easy claim they would've paid it. They are investigatin...

Anonymous

Anonymous I don't think they care about your color at all. They don't want to help you, when you need it. Do they have Deer insurance?