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I filed a claim November 14th and still waiting for them to settle. My major point of contention is the way they handle claims.

They do not have one single point of contact. Every time you call you get a different agent who needs to read through the notes. Not once have I been told the same status. When they don't really know the reason for delay they transfer to a different department.

Three weeks ago I was told I needed to sign a release form and they would email it.

It never came. I called again and was told they need my title before they can send the PDD and a copy would be suffice. I emailed within 10 mins of hanging up. 4 days later I called again.

I was told they need the original and they would send a Fedex envelope for me. It never came. I called again after a few days and was told they need a signed PDD form and would email it to me.

Today I called and was told the same information I was given on December 28.

I am shocked on how badly organized they are. Agents are not updating files notes so every time you call, the next agent is in the dark.

They do not respond to emails and their Claims Hub is a joke and provides zero information.

Their agents are obviously badly trained as they cannot agree on the claim process steps.

I am mystified on how an insurance company can operate this way. I will never give Statefarm any of my business and would definitely not recommend to any of my contacts.

User's recommendation: Please DO NOT CHOSE Statefarm, they will not follow through when you need help.

Preferred solution: I need them to do their job efficiently and complete the claim.

State Farm Insurance Cons: Claims department and their reps, Incompetent staff.

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