Contact State Farm Insurance Customer Service

After suffering a house fire, getting a new adjuster assigned to my claim has turned into a nightmare. I've called, sent emails, posted my case to social media, and my agent tried to get me a new adjuster - all to no avail.

State Farm is NOT a good neighbor.

If you like poor customer service and inexperienced adjusters that don't return calls, then State Farm is the company for you. It's not the company for me.

Call 251-747-****. Will not return a phone call; cannot get service in the local office. Cannot get the truth from my local State Farm agent, it's a joke.

On around December 11,2023 I initiated a Home warranty claim concerning some possible moisture damage in my living room area. I described to the agent, that I went into my living room area to place Christmas decorations and noticed a small soft area under the carpet floor.

My house is built on a crawl space. Note *(I normally dont go into that area of the house on a regular basis. The agent took the call and completed the claim stating a representative from State Farm will be contacting me. I received a letter from State Farm confirming who the assigned contact person, Brittany Walker and the claim is being processed.

In addition the letter informed me that he status of my claim can be found on the State Farm mobile app. I made several attempts to access the mobile app but it was down. After a couple of weeks I made an attempt to contact the State Farm representative on the correspondence. Instead, I left a voice mail message.

In two weeks, I received another letter from State Farm reporting my initial home insurance claim will be closed due to failure to follow up with State Farm. Again, I called and spoke with a representative who noted that State Farm was trying to get into contact with me however they failed to leave a voice mail message, which I believe is false. The representative informed me that he will assign a claim adjuster who will contact me further. I checked the State Farm mobile app, and it was down.

As of today 2/7/24, there has been no updates concerning the home insurance claim nor has anyone attempted to reach me.
My second concern with State Farm is regarding the car insurance. Unfortunately, my husband passed away in August of 2023 and when I reported his death to State Farm my auto premium increased significantly, and I have no other drivers in my household. I contacted State Farm and was informed all customers premiums will have increase during reenrollment.
This was concerning because we didnt have any accidents. Although placed a claim for damages I received to my truck liner which State Farm approved.

On February 2, 2024, my Honda Fit 2013 needed a battery charge. I called Sate farm for the battery service and was unable to speak with a representative. Instead, I was directed to an automatic link to be texted to my phone to start the process of having a service provider dispatched. I complied and within (20) minutes promptly a representative came out and started the battery.

I drove the car for about a (1) hour and parked in the community. The car failed to restart, and I then proceeded to contact State Farm again for assistance. I was unsuccessful in getting a live representative. The system kept giving me a mobile link to text to start the process of dispatching another provider.

I was unable to start a new service call, because the link stated the service was complete. After an hour of repeated calling, I finally got a live person in another department who took down my number if case of disconnection and he would transfer me to the correct department. He informed me that due to the weekend the work crew is scarce, but he assured me that someone would call me back immediately if the phone disconnected. I was placed on hold for about (30) minutes and was cut off.

Frustrated to say the least with this process, I reluctantly walked one mile back home in the dark. I left my vehicle parked in the lot overnight. Once getting home I was sent a link to complete a survey from the battery service provider. I rated their service good however rated State Farm process very poorly.

A representative from State Farm battery service contractor called me concerning the low survey rating. They made note of the incident and offer to have another service provider come out to assist. I declined due to being late and it wasnt safe to walk back to the vehicle to meet the service provider. In conclusion, I am truly disappointed with the level of poor service I received with these issues.

I would think with all the commercials and money state farms placed in marketing there good customer service model needs improvement. Unfortunately like most cooperations finding workers to meet the high case loads can be challenging. I believe that is want happened here, not enough manpower and unfortunately it trickles down to the consumer like me. As a recent widow I felt safe knowing I had this service auto benefit with State Farm, but it was unacceptable to be placed in that unsafe environment without support from this service.

It is my hope you can resolve these issues and take this as a teaching moment for your cooperation to do better. Thank you.

My contact information is as follows, Cheryl Perry 2533 Lakewood Lane Chesapeake VA 23321. (757) 717-****.

Horrible LIED TO CONTINUE TO LIE Matthew HURST WNT PAY PER AGREEMENT NOW SAYING IM UNPROFESSIONAL HURST CONTINUES TO DECIVE