Contact State Farm Insurance Customer Service
How to Reach a Person at State Farm Insurance
Toll-Free Number:
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1-888-559-1922
Customer Service:
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1-877-734-2265Bank Accounts
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1-833-728-0345Credit card inquiries - U.S. Bank - Business
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1-833-728-0344Credit card inquiries - U.S. Bank -Consumer
State Farm Insurance Emails:
State Farm Insurance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
| Most Popular State Farm Insurance Phone Number | 1 (888) 559-1922 |
| Average Hold Time | 00:06:04 |
| Average Calls duration | 3 minutes |
| Most Popular State Farm Insurance Email Address | statefarmclaims@statefarm.com |
| State Farm Insurance Live Agent Availability | 11% of callers successfully reach a real person |
| Issue Resolution Rate | Low (10% reported full resolution) |
| State Farm Insurance Customer Service Rating | 4.7 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 90% phone, 10% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Low Effort |
| Prepare before the call to State Farm Insurance | First and last name, address or zip code or email |
Contact Information
State Farm Insurance Website:
State Farm Insurance Help Center:
Corporate Office Address:
Other Info (opening hours):
Mailing Addresses:
Insurance Support Center – East
P.O. Box 588002
North Metro, GA 30029
State Farm
Attention: Enterprise Compliance and Ethics - Office of Privacy, C-2
PO Box 2322
Bloomington, IL 61704-2322
Health Operations Privacy/HIPAA Administrator
PO Box 2360
Bloomington, Illinois 61702
Summary of State Farm Insurance Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call State Farm Insurance?
Product/ Service Question:
- “I have a complaint”
- “New insurance”
- “To pay for my insurance and I need help to see if I still have insurance because they said it needed to be there before cancellation today but I want to know if it’s OK to make me insurance payment”
Request for Information Question:
- “Check on my whole life and term life insurance”
- “Need to speak with a representative”
- “Need assistance with my login account”
Payments and Charges Question:
- “Pay my bill”
- “Check payment dates and history and possible reinstatement fee if it's canceled”
- “Pay bill”
Activation/ Cancellation Question:
- “Cancel homeowners policy”
- “Cancel Auto policy way over market price”
- “Cancel policy...”
Return/ Replace Question:
- “I need to change my agent”
- “Returning call”
- “Change in policy”
Account Question:
- “Keys locked in car”
- “Unlock mu online account”
- “To verify information”
Cards Question:
- “Need a current id card”
- “I d cards”
- “No cards”
Staff Question:
- “Road service”
- “Horrible service”
- “All my personal info got linked out and threatened by employee”
Refund Question:
- “A refund”
- “Tow refund”
- “Need my money back”
Shipping and Delivery Question:
- “Location of vehicle”
- “Delay refunded, policy has yet started”
- “Location change”
Employment Question:
- “Job opportunities”
- “I wrote an estimate for claim 18-24J7-64G for Rick Lee but wasn't given the job L.A.Taylor Service”
Website/ Application Question:
- “Your web site will not let me make a claim and I have all the required information”
Other Question:
- “State a claim”
- “In your new car”
- “Report Accident”
Compare State Farm Insurance Customer Service To
Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.