309 views
New Reviewer
0 comments

Our roof and personal property were damaged by a storm on June 28, 2018. I immediately filed the claim, but, here we are, on September 14, still having to fight for State Farm to reimburse me for my expenses.

The first adjuster who came out, a woman named Jamie Deuel. Her customer service skills were poor. For example, she got out of her truck and put her ladder up against the house and started walking around the property without the courtesy of knocking on my door to let me know she was there first. I tried to be very accommodating to her, but she clearly lacks the personal skills to deal with the public.

After reviewing the damage, she only wanted to replace half of the roof. So we had to request a second estimate, and, luckily, we were assigned someone with a fully functional brain. But now we have been dealing with this claims rep who has required us to submit everything multiple times, and in multiple forms, and still will not reimburse the last couple thousand dollars. On the phone, she has been rude to my contractor and me; I had to hang up this morning because she was so ugly and argumentative.

She was talking in circles and telling me that I didn't understand what was going on. I asked to speak to someone else, and she said that there is no one else. She very rudely said that she is the agent assigned this claim, and that is not going to change. I asked her if she has a boss, and she said that they are not available right now.

I called my local agent to help me sort this out because Aspen acted like I had no recourse - I have to go through her. This entire ordeal has been just ridiculous. I can't believe that, in times of need, we have to fight and plead and jump through hoops when we have been good, loyal customers for many years.

I am currently working on quotes from Alfa and AllState. Even if I have to pay more for coverage through them, I really don't want to pay into a system that employs such deplorable people.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

State Farm Insurance Reviews

  1. 404 reviews
  2. 118 reviews
  3. 36 reviews
  4. 12 reviews
  5. 15 reviews
State Farm Insurance reviews