New Reviewer

Update by user May 29, 2021

still Waiting for refund

Original review posted by user May 29, 2021

1- INCOMPETENCE: Horrible experience. They didn't know setting up my payment from bank acc to State Farm account, they gave me incorrect info and my payments were continually late despite the fact I set up auto-pay from my bank account vs From my State Farm account,

they tell me it is not doable that way.

I called Main Phone Number, problem fixed right of way.

I also had to call main number every time something changed.

So Monroe office: complete incompetence

2- DISHONEST: I canceled my policy with them, they kept charging me for months.

They reimburse a small amount.

Still owe $ hundreds. I emailed them; no response (typical)

3- COMPARISON: I set up new insurance with Liberty Mutual last year, I am saving $ hundreds despite the fact I can not bundle with house (sold), the process has been so smooth, Call them, get answers.

Complete opposite of State Farm Waburton Monroe

User's recommendation: Look Elsewhere.

Product or Service Mentioned: State Farm Insurance Auto Insurance.

Monetary Loss: $286.

Preferred solution: Full refund.

State Farm Insurance Cons: Incompetent staff, Way too expensive.

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