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Been with the same Missouri agent (Jim Brackhahn) for 37 years. With four vehicles and residential insurance, not seen or heard from him since 1990 to review policies, etc.

Was rear-ended one year ago (2011) and as of today (October, 2012), our claims have still not been settled. It has been a nightmare speaking to the many different 'teams' that State Farm has within their claims departments. Am fed up and now that i have been researching different insurance companies, i find State Farm ranks as one of the worst for claims resolution.

I must add the office personnel working for Jim have always been very professional and helpful. Just a shame the agent is not a professional.

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Anonymous
San Rafael, California, United States #625611

State Farm repeatedly ranks in the top 5 on jdpower for claims service and satisfaction. Curious to know where you got this false information?

Anonymous
#551134

I'm a little confused as to why you're upset. You stated you haven't seen or heard from your "agent" since 1990.

Why haven't you set up an appointment? You also stated you are happy with his "professional and helpful personnel". I work for an agency. Do you realize that the personnel in the office are also agents?

They have the same licenses as the agency owner. Their job is to write your policies and service your policies. You probably don't realize that the owner doesn't normally process policies at all. They employ the people who do and provide the funding for the agency to run.

It's unfortunate that you're having a difficult time with your claim, but the agency has no control over your claim and does not make claim decisions.

The claims department does have supervisors and managers. If you're not happy with the "team", ask for a supervisor.

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