Been with the same Missouri agent (Jim Brackhahn) for 37 years. With four vehicles and residential insurance, not seen or heard from him since 1990 to review policies, etc.
Was rear-ended one year ago (2011) and as of today (October, 2012), our claims have still not been settled. It has been a nightmare speaking to the many different 'teams' that State Farm has within their claims departments. Am fed up and now that i have been researching different insurance companies, i find State Farm ranks as one of the worst for claims resolution.
I must add the office personnel working for Jim have always been very professional and helpful. Just a shame the agent is not a professional.