I received a 25% rate increase on an auto policy: since my agent's office will only tell me that they have nothing to do with rate increases I called the 800 # for customer service! I was advise that the rate increase was an across the board increase set by the Dept of Insurance of the state of Missouri!
When I called the DoI I was advised THEY DO NOT SET RATES!
I still do not know what the rate increase is for, all I know is State Farm cannot be trusted! After nearly 20 years I will now have to find another ins co!
Reviewer is in unhappy mood. Please immediately contact the author of this review to discuss poor customer service of state farm insurance auto insurance. State Farm Insurance needs to offer any options to resolve the issue according to poster's claims.