I received a 25% rate increase on an auto policy: since my agent's office will only tell me that they have nothing to do with rate increases I called the 800 # for customer service! I was advise that the rate increase was an across the board increase set by the Dept of Insurance of the state of Missouri!
When I called the DoI I was advised THEY DO NOT SET RATES!
I still do not know what the rate increase is for, all I know is State Farm cannot be trusted! After nearly 20 years I will now have to find another ins co!
Product or Service Mentioned: State Farm Insurance Auto Insurance.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.