My son was REAR ENDED at a yield, the other driver hit him hard enough to shatter the back window causing almost 7K in damages and the car was totaled. My son yielded, creeped forward, looked back to find on coming traffic and stopped when BAM!
he was hit. According to the claims rep, the other driver was "adamant" that my son changed lanes and abruptly stopped causing the accident. REALLY??? So how is it they were able to get into the 7-11 parking lot directly adjacent to coming out of the U turn (from interstate loop back)???
There is not enough linear footage for both cars to bin to the right of the U turn and still make it in to the 7-11 and even if there were...my son was in front, he had the right away! RIDICULOUS!! I submitted photos of both vehicles, the arial map shots of the accident site and police report which indicated the driver was following too close...Of course, it doesn't count for anything because the other driver had FLED the scene and wasn't there to give his story (HIT and RUN). According to the agent he didn't think that the fact the back window was shattered out and the car was not drivable was "that big of a deal".
As a matter of fact the other driver left the scene in the vehicle that hit my son, and returned with another person in a DIFFERENT vechicle, was told the police were called and left again. Oh, to top it off, there was a passenger with my son, a witness, and that doesn't count either. My Agent, a previous claims adjuster, went to bat for me and agrued my case with the claims agent BUT still, because we both had State Farm, the insurance company paid for the repair of the other drivers vehicle with MY POLICY, said it WASN'T CLEAR who was liable. From the photos it appears to me that the other driver was in a rush and when he noticed my son had actually stopped he veared to the right or he was impatient and was attempting to pass on the right.
Either way, the other driver should have been found liable! I have been with State Farm for over 20 years and have always been very happy but this is BS. I am suspect that because my son was only 18 they are not giving his account the leverage they should.
I have no idea where to file a greivance. VERY DISAPPOINTED!
Product or Service Mentioned: State Farm Insurance Claim.
Reason of review: Poor customer service.
Monetary Loss: $4000.
Preferred solution: Let the company propose a solution.
I liked: Agent, Previous claims.
I didn't like: Recent claiim, Unfair determination.