State Farm Insurance

So a tornado dropped a tree on my daughter's pristine 2018 Nissan Rogue S with only 63,247 miles on it back in the beginning of May 2025. Picture is of the kid's car.

She missed a few days of work and has had so much trouble trying to get the claim processed reasonably that I had to take it over. So much for learning a bit about adulting. Thanks for being a lousy company, State Farm!
State Farm screwed up having it towed, made her an appointment at a rental car company that didn't have any cars available, notified us we only had 7-day of rental car instead of the 30 in the policy on Friday before Memorial Day (wife and I are both VA-rated disabled Veterans) and pulled back the rental the next week (note: a BBB complaint convinced them to restore the rental but they took that action after the car had been returned and they had paid the bill - lousy rotten bastards!).
So...what else? How about this: they're rejecting the comparables I've provided from the two largest used car resellers in the United States and instead are sending us comparables that have very poor correlation with the loss vehicle.

How poor? What about including cars with more than double the miles, cars from California and listings from months ago.
So they're refusing to accept well-correlated comparables and keep sending me the same garbage comparables. Today they declared that we're at an impasse and told me they want me to spend money to hire an independent appraiser.

Actually, they want me to spend money on three independent appraisers. I'm thinking the right answer is to hire a lawyer instead.
Dirty, rotten bastards!

State Farm claims adjuster in Atlanta, send repeated documents to my email without ever speaking with me first about a settlement and claim I signed an electronic document to accept a settlement in which I didnt. When I asked to file a complaint they referred me to someone that was not the right person to file a complaint with.

When my complaint was denied with that person, I filed a complaint with the State Commissioner and State Farm responded with a lie claiming they spoke with me but however, they didnt.

When I originally filed my claim I told State Farm I was hurt and will be receiving medical treatment. On that same day is when they claimed they offered me a settlement and I accepted it.

This is all false!

In June 20, 2025 Someone from State Farm requested that my username and password be changed on my account but it wasnt me I would like to know who made this request?

Combined with misrepresentation, bad faith handling of my claim, and possible fraudulent actions, this has caused me a lot of stress. I filed complaints with the Insurance Commissioner and other agencies, but my concerns were not properly addressed.

Was a State Farm Insurance customer for nearly 40 years! Have only submitted 3 claims in that time (all under $10,000).

Submitted a claim to get a new roof on my house, as a storm last February took a lot of shingles off. State Farm dude inspects the roof and, in his opinion, the damage was all from the storm in February! We had a MICROBURST over our house with horrific winds and he ended up denying our claim! Then, because of this, our State Farm Homeowners insurance was set to "Non Renew!" We had to pay $22,000, out of pocket, to get a new roof put on.

Once we were able to "renew" our policy we didn't. I found another company for our Homeowners Insurance, as well as for our truck, our RV, our 2 side by sides, our travel trailer - everything! Dumped State Farm and got BETTER insurance, with LOWER DEDUCTIBLES, at WAY LESS than State Farm! Plus, before all of this happened, I was just browsing our policies with them and noticed that they showed our vehicles "parked" at an address that wasn't our home!

In fact, they were "parked" at the State Farm insurance agent office location, 50 miles away! I figured if there was any damage done to them, at "home" where we "park" it and it didn't actually show our home address, the claim would be denied. I immediately called and had them put my actual home address as the address where the vehicles were "parked" and they did. Immediately, I owned hundreds more dollars for insurance on these vehicles!

Unreal! I will never go back to insuring with them!

I filed a claim when my roof was damaged due to heavy winds and rain. The claim adjuster came on a day that I specifically said not to come.

It was raining and I wasn't going to be home. The guy came anyway. He was so incredibly rude to me when we spoke later on the phone. His extremely angry tone frightened me.

I requested a different person as I felt scared. I contacted my agent's office and was told I had to continue with this guy even though I was so scared. I let the office staff know how upset I was but the agent never called me back.

I always thought State Farm was a good company. What happened?

My husband has full coverage with State Farm a month ago he got in an accident asked to borrow my car and that day got into another accident. I only have liability bc car is worth less then10k.

My car has been in the shop for almost 30 days and they are still trying to find a way not to fix my car r total it out. I have missed work bc I can not afford an uber there and back. When I call they have been so rude to me. Will not give me a time frame for anything.

Told me I will know when they call me.

Can u believe that one!! I have to hire an attorney now that I can not afford and I am calling the insurance commissioner tom.

I called the State Farm office, not knowing the original person who ended up writing my policy was no longer with the company. At that point, they kept saying, 'Oh, we can help you'.

I said, 'OK, I'm calling to give you a referral, who is a United States vet, who will be staying with me for two weeks until his housing is available.' Nine months later, I called back and asked a question, 'Why is this man's information coming into my email?'. I was then told, 'Oh, sorry, we got the emails mixed up, don't worry.' I didn't question, 'Am I paying for his insurance along with mine?' 'Oh no, no, no we're going to fix it. Don't worry.' Well, 11 months later, I received a letter stating that my insurance will be cancelled due to an accident with someone in your household. I called back and said, 'You told me that there was no cross reference.

I wouldn't have a problem. His insurance is his insurance. Your insurance is your insurance.' I was told I needed to prove that he no longer lived with me. I don't think I need to do any of that.

I'm telling you he doesn't live with me. 'What do you want to do; you're not going to take my word so what happens?' 'I'll try to fix it,' says the State Farm agent, and 'I'll give you a call.' But I get nothing. I call him. He pretends like he doesn't even know what I'm talking about and then all of a sudden, every tidbit he would mention something that I knew he knew what he was talking about.

He remembers me but hung up on me, treating me like crap and then got pissed off when he realized that my company insurance was not with him. That was never, ever cross-referenced. His excuse was 'He lives in your household, so your insurance is affected too.' You can't tell me that because he and I never had it affect anything. It was all lies.

You should go to Allstate or go anywhere except for State Farm. He is so unprofessional. Ray or Lewis, he refused to tell me his real name. If this is what you want to represent your brand, more power to you.

You will never get another dollar from me. So, they cancelled his insurance without telling him and he quickly listened to someone on the base and got USAA insurance which was cheaper. And then, I received a letter stating they needed information on the accident, that I have no knowledge of. The US knows about it, I don't.

So, why would you question me and cancel my policy when I had nothing to do with an accident and his stuff was not supposed to be on my policy? So, let's go back to the fact that I helped out and, when I called them out on it, they claimed they cleaned it up and they did not.

Judging from all the complaints on here, you either need to shut down, rename, or get rid of your bad agents. I will be speaking with an attorney.

I had posted about what State Farm had dont to me when someone wrecked my car about a month ago. Well its still not completed.

They finally agreed to total out my car and they will not give me what the blue book value of the car. They want to give me 5300$ and then say if u have receipts for anything I did to car and we can have raised. I give them almost 3k worth of bills and they raise 400$. Just nothing but lies.

Then they tell me my rental will be extended and they said they called enterprise but ofcourse enterprise says no and my rental was towed with everything in it and was missing when I went inside enterprise to make sure they had car and my stuff. Now I have no car and no way of getting to either of my jobs.

They are putting me in the poor house and I have no money to pay bills with 90 days of them trying every thing not to pay me. Its not a Ferrari for goodness sakes its 2012 acura lt.

State Farm pursued me for homeowners insurance, convinced me to switch to them for homeowners and auto, promised up and down for weeks, despite my reservations, that everything was just fine right up to the 11th hour, and then, hours before my existing homeowners insurance policy expired, called to say they are declining coverage.

I have found new homeowners insurance and will be moving my auto insurance from State Farm as well. Special shout out to JT Gould and Alex Mcgehee with State Farm in Louisiana for being uniquely terrible. Pro tip: Do not LAUGH when breaking the news to a homeowner that, actually, she's not going to be insured past tomorrow.

I called looking for the complaint department. They told me there is no number I can call, that it has to be online or via email.

They gave me an email for Gainsco, which they told me bought State Farm, but it is likely the other way around. They gave me 888-424-**** as a number to call for Gainsco, instead of the correct 866-424-****. At any rate, Gainsco said they are only affiliated with SF, do not even write in my state, and could be of no help. This all followed from SF canceling my policy without notice or review for a triviality, but then eighteen months later, trying to re-sign me, even after me explaining several times they lost all credibility.

How could I trust them with insuring my home if they cannot even properly manage the onboarding process?

When I finally abruptly ceased communication, they became openly hostile and attacked me personally. I am not surprised that their customer service department also sucks.