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Cheated out of over $2,000 by lying, thieving insurance agent

State Farm Insurance - Cheated out of over $2,000 by lying, thieving insurance agent
Original review updated by user Apr 27, 2023
I had car and home owner's insurance through Bruce Culver - State Farm (www.bruceismyagent.com) for 7 years. No problems, until an accident in November 2020. The car was totaled and I reported it to the agency immediately. I didn't purchase a new vehicle until February 2021 ( the pandemic, I wasn't leaving the house anyway). I notified the agency of the new car and for the next 15 months, dutifully made the monthly payment. So, imagine my surprise when I could not renew my tags this year. I emailed the agency, only to be informed that they were unaware that I had purchased a new vehicle. What?! Then why did you send payment reminders and accept my payments? I filed a complaint with State Farm corporate, only to hear the same regurgitated lies - 'Yes, we have a record of Vehicle 1 being totaled, but no record of the purchase of Vehicle 2.' Then why oh why did you accept over $2K in insurance payments when, as you said, you were unaware that I had a new vehicle? I filed complaints with the BBB, my state MVA, and my state Consumer Protection Agency. It's incredible to me that they acknowledge they received the payments, buy deny knowing I had a vehicle. The utter absence of ethics is astonishing. I have records of every single payment to this agency. If you live in Maryland, DO NOT waste your time and money - find an agent with scruples who won't lie to you and steal your money. User's recommendation: Avoid this insurance agent - unless you want to be robbed blind and lied to
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ID
#4549350 Review #4549350 is a subjective opinion of poster.
Pros
  • Sends timely reminders for payments
Cons
  • Devious
  • Unethical
  • Dishonest
Loss
$2000
Preferred solution
Full refund
New Reviewer

Insurance quote

Need to get a quote. Been referred to agent with no contact in over a week. Dumb. Lost a potential customer

User's recommendation: Have phone quotes.

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ID
#4634089 Review #4634089 is a subjective opinion of poster.
Cons
  • Customer service
Preferred solution
Insurance quote

State Farm Refuses to Insure New Homes in California against Fires

Like a bad neighbor State Farm doesn't care if your new home burns down in a California fire this year.

User's recommendation: Cut this company loose. They are only interested in profits.

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ID
#4628400 Review #4628400 is a subjective opinion of poster.
Location
Chino Hills, California

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Eddie Sandoval State Farm has jeopardized my daughter's home investment

Eddie Sandoval State Farm insurance Agency has jeopardized my daughter's home investment instead of protecting it, but he gladly took her and her fiancé's money. My daughter and her fiancé recently just bought a house near Eddie Sandoval's State Farm Agency. This young couple were very thorough and had three inspections done including a specific roof inspection (also one done by the seller). Eddie Sandoval State Farm agency took their money for home insurance and neglected to ask if they had roof inspections. Instead they hired someone to drive by to inspect the roof without ever going on the roof. Just weeks after this young couple closed on their home, Eddie's agency said they will stop insuring their home in less than one month if they don't replace their roof, despite this couple having two professional and very recent inspections done; both indicating that the roof has year's of life left. Worse yet, when I spoke to Eddie and his agent, I found both completely in cya mode and lacking any empathy or willingness to even give them more time to sort things out. I have never seen any company treat a paying customer so badly. Shocking. They told me they don't have the authority to help, yet when I called state farm corporate, they told me that the local agency has the most power. User's recommendation: do not use this agency
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ID
#4601042 Review #4601042 is a subjective opinion of poster.
Location
Louisville, Kentucky
New Reviewer

Disconnect call and no call back