State Farm Insurance

I had car and home owner's insurance through Bruce Culver - State Farm (www.bruceismyagent.com) for 7 years. No problems, until an accident in November 2020. The car was totaled and I reported it to the agency immediately. I didn't purchase a new vehicle until February 2021 ( the pandemic, I wasn't leaving the house anyway). I notified the agency of the new car and for the next 15 months, dutifully made the monthly payment. So, imagine my surprise when I could not renew my tags this year. I emailed the agency, only to be informed that they were unaware that I had purchased a new vehicle. What?! Then why did you send payment reminders and accept my payments? I filed a complaint with State Farm corporate, only to hear the same regurgitated lies - 'Yes, we have a record of Vehicle 1 being totaled, but no record of the purchase of Vehicle 2.' Then why oh why did you accept over $2K in insurance payments when, as you said, you were unaware that I had a new vehicle? I filed complaints with the BBB, my state MVA, and my state Consumer Protection Agency. It's incredible to me that they acknowledge they received the payments, buy deny knowing I had a vehicle. The utter absence of ethics is astonishing. I have records of every single payment to this agency. If you live in Maryland, DO NOT waste your time and money - find an agent with scruples who won't lie to you and steal your money. User's recommendation: Avoid this insurance agent - unless you want to be robbed blind and lied to