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Update by user Aug 24, 2013

We got a call from a very "nice" lady from State Farm who was concerned about our problems with their In Drive mess. She said she would look into the problems we had and make sure that in the future everything would be spelled out clearly in standard English. We shall...

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#1176362

I got the module in the mail and plugged it in. all was fie for about two months then I stopped at a convenience store on the way to work, when I came out the truck would not start.

I had to call a cab to get to work and a tow truck to take my truck to the shop. The shop could find no codes so I paid the bill and took the truck home. 3 weeks later the same thing happened again, cab fare, tow bill and shop fees. No codes found on truck.

I picked up the truck the second time and drove about 12 miles and stopped to pay a bill, the truck would not start again. I waited about half an hour but it still would not start so I pulled the module and it started right up.

The next week I get an E-mail stating that I was about to be taken out of the program because my module was not plugged in. I called the 877 number from the E-mail and spoke to a rep and he agreed to send a new module to me, then transferred me to customer service the lady there took my complaint and request to be repaid for my out of pocket expenses and sent it to corporate. the next day I get a call from a lady at corporate and she stated the module only has a 30 day warrantee and the company would not repay any expenses, she also kicked me out of the program and refused to send the replacement module as I had filed a complaint and if the module caused an accident they did not want to be responsible.

She demanded that I return the module and I told her my lawyer would return the module and a copy of my expenses.

At that time she got really rude and I hung up on her.

All of this for a 2% discount on my premiums.

BEWARE!!! THIS IS A POS AND COULD CAUSE INJURY AND BE EXPENCIVE.

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ID
#431811 Review #431811 is a subjective opinion of poster.
Location
Hyde Park, New York
Loss
$32

Insurance refund

2.5
Agent Keith Brooks didnt cancel my insurance in time and allowed another auto draft to come out of my checking account. He said the refund would be mailed. It has not. He will not respond back to me, at all, why I left in the first place. I just would like this resolved please.

User's recommendation: Don’t use Keith Brooks. You really want your agent to contact you back at least.

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ID
#2610845 Review #2610845 is a subjective opinion of poster.
Location
Little Rock, Arkansas
New Reviewer

Dissatisfied customer

1.0
was involved in an accident that was not my fault. chp called and report was filed. its been almost a year and i still have not gotten my car fixed. I would never recommend state farm and have hired an attorney. state farm is a joke!

User's recommendation: go elsewhere for insurance.

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ID
#2601302 Review #2601302 is a subjective opinion of poster.
Location
Santa Cruz, California
Service
State Farm Insurance Claim
Cons
  • Personal injury settlement or claim representative
  • Lack of people with knowledge of the job
Loss
$1000
Preferred solution
Deliver product or service ordered

Contact person

3.8
I've had very good experience taking with your agents today. Your phone service as to which number and your number sending me to AAA and a law firm
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#2593292 Review #2593292 is a subjective opinion of poster.
Location
Porterville, California

You raised my rates and it wasn't my fault!!

2.5
The wreck I had claim #13-08Z-39K was not my fault! I didn't see him but he ran a stop sign and caused over $6000.00 to my 2019 chevy Silverado. How can a tiny car like that cause so much damage? The Tilton cop he talked to was his friend. The police officer took my information and insurance card, asked me if I was ok and nothing else. You raised my rates because you said it was 50/50. Do I need to go somewhere else to get a better rate? I would like to discuss this with someone because I don't think I'm being treated fairly.
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#2591334 Review #2591334 is a subjective opinion of poster.
Location
Westville, Illinois
New Reviewer

Bait and switch when there is a problem

1.8
State Farm Insurance - Bait and switch when there is a problem
State Farm Insurance - Bait and switch when there is a problem
I had a house quest who burgled my home. He wound up stealing about 8 thousand dollars worth of our property. Because he stayed here more than 30 days, about 6 extra weeks you dennies my claim. You and I both know those clauses are never explained when you activate your policy. The only thing everyone asks is are my things covered if I get toned. Lets be real. You know this is true. I have not worked in almost 1 year. My wife has not worked in 7 months because she was diagnosed with cancer. We counted Son you to have our back on this and you did not duel to a few days Hi me Ill Wewe

User's recommendation: Avoid this company. It only cares about the mighty dollar.

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ID
#2582277 Review #2582277 is a subjective opinion of poster.
Loss
$8000
Preferred solution
Full refund

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Verified Reviewer New Reviewer

1.7
Original review updated by user Jun 01, 2021
After 9years with State Farm, I find them to be unresponsive to their customers. I started a roof claim 7months ago. After they sent an adjuster who reviewed the roof in 5mintues they denied the claim. I reached out to the claim handler and she indicated what else I...
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ID
#2581878 Review #2581878 is a subjective opinion of poster.
Location
Stone Mountain, Georgia
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Unhappy Customer

1.0
I have been a customer of State Farm for twenty seven years in the same house.I had a water pipe break in my house in September of 2020 and to date I have not received a Penney from Stare Farm to make repairs. I have found it necessary to patch up the holes in the wall that the plumber made. they have inspected my house at length two times. I am 87 years of age and running out of time and patience

User's recommendation: Buyer beware.

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ID
#2578083 Review #2578083 is a subjective opinion of poster.
Service
State Farm Insurance Homeowners Policy Claim
Cons
  • Not solving my claim
Preferred solution
case resoved
New Reviewer

1.0
Update by user May 29, 2021

still Waiting for refund

Original review posted by user May 29, 2021
1- INCOMPETENCE: Horrible experience. They didn't know setting up my payment from bank acc to State Farm account, they gave me incorrect info and my payments were continually late despite the fact I set up auto-pay from my bank account vs From...
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ID
#2577800 Review #2577800 is a subjective opinion of poster.
Service
State Farm Insurance Auto Insurance
Cons
  • Way too expensive
  • Incompetent staff
Loss
$286
Preferred solution
Full refund

I can not get ahold of my agent

I still can not get a hold of my agent, Kevin Potter in St. Charles MO. Im not get response to phone calls, emails or text.
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ID
#2561983 Review #2561983 is a subjective opinion of poster.
Location
Roselle, Illinois

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Verified Reviewer New Reviewer

1.0
Do yourself and your family a huge favor, and DO NOT use State Farm for any type of insurance that you may need. Having State Farm coverage is similar to paying a monthly rate to really just be UNINSURED. Their slogan is a complete joke. They will fight with you for...
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ID
#2551917 Review #2551917 is a subjective opinion of poster.
Service
State Farm Insurance Auto Claim
Cons
  • No consideration for time
  • Claims department people who tend to lie
  • No care for your life and injuries
Loss
$250000
Preferred solution
Deliver product or service ordered

Reckless

1.7
The other driver ran a stop sign and State Farm is saying it was 50/50. I don't see how it can be partly my fault when he ran a stop sign!! I saw the same man at the same intersections 2 weeks later and even though I had the right of way I just sat there and watched him run the stop sign again. The Tilton police just asked me if I was ok at the wreck. He got my information and then I found out he and the police officer were good friends. I would like to get my deductible back and get my bill back down to where it was!

User's recommendation: Don't trust this company!

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ID
#2549279 Review #2549279 is a subjective opinion of poster.
Location
Hoopeston, Illinois

Does not care about someone fighting for their life

Loved one in a auto accident severe brain damage on and off life support. Never regained conscience. After 8 months and many surgeries lost his life. Auto death claim denied because he lived 90 days. That is what I received in a MESSAGE on my phone. If you are willing to fight for life dont choose this company.

User's recommendation: If you’re willing to fight for life for a loved one don’t choose this company.

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ID
#2530878 Review #2530878 is a subjective opinion of poster.
Service
State Farm Insurance Claim

Refund is taking forever.

1.0
I purchased Homeowner's insurance at 2 am one morning and when I found out it needs an inspector to approve it I called at 8 am and cancelled it. So did I get my $79 back? Not yet I have called countless times and it just makes you wonder WHY? They so easily took it from my checking why so hard to give it back. Now I will never use them for any insurance again... No way.

User's recommendation: stay away.

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ID
#2515126 Review #2515126 is a subjective opinion of poster.
Location
Eugene, Oregon
New Reviewer

Unethical Company

1.0
Terrible company and awful ethics. A car rear ended me at an intersection when I slowed down to allow a passenger getting off the bus to cross the pedestrian line. Because the car that rear ended me also had State Farm insurance, State Farm refused to recognize my claim and instead told me that I should have just sped through the pedestrian line and not slowed down. They said that theyd have found the other driver guilty if she didnt have State Farm insurance. Go figure..

User's recommendation: Stay away because they will refuse your claim if you ever have one!

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ID
#2514719 Review #2514719 is a subjective opinion of poster.
Service
State Farm Insurance Auto Insurance
Cons
  • Denial of claims
  • Refuses to pay for claims
Loss
$500
Preferred solution
Pay for the repair of my car which you refused to recognize because the driver at fault also had insurance through your company.

Utterly lousy claims services people and payments for legitimate claims.

1.3
MINDLESSLY SLOW AND INDIFFERENT WITH HOME CASUALTY CLAIMS SERVICES. DIDN'T EVEN SEND AN ADJUSTOR TO MY HOME FOR 50 DAYS AFTER CLAIM WAS FILED. YES, 50 DAYS!! REFUSED TO PAY LEGITIMATE CASUALTY LOSSES. I HAD TO FILE A FORMAL COMPLAINT WITH THE STATE INSURANCE COMMISSIONER'S OFFICE TO GET ANY ATTENTION AT ALL. ONLY THEN AND TWO MONTHS LATER, DID I RECEIVE ONLY 25% OF THE DOCUMENTED, LEGITIMATE CLAIMS. THE COMPANY IS LOUSY THROUGH AND THROUGH. 'SERVICE' IS SLOW AND INDIFFERENT. 11 MONTHS TO GET A SMALL CASUALTY CLAIM SETTLED!!! STAY AWAY FROM THEM IF YOU WANT HONEST, CAPABLE, TIMELY SETTLEMENT WITH YOUR CLAIMS!

User's recommendation: USE ANYONE EXCEPT STATE FARM!!

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ID
#2513001 Review #2513001 is a subjective opinion of poster.
Location
Dalton, Georgia

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