I was coming home from having an MRI done on my neck when I was hit by State Farm customer. I am 60-year-old woman, this is not the first Car accident I have been in. But this is far the worst insurance company I have ever dealt with. First I was asked to Fax my title in. I have signed it incorrectly. But Sense I had faxed it in The mistake should have been found. But no I was asked to mailit in.I call In and I was told it was signed wrong... You never get any info unless you call. So after many calls and my husband having to get off early two different days... I am finally told I will get my pay off on the 22nd. But because of the original title being incorrectly signed I did not get my pay out until the 29th. This this accident happened on June 6. I didn't return the rental car until I received my pay out. The rental car company said I only had $26 a day for a car. The only cars in that price range were low to the ground. I cannot drive or ride in a low vehicle. That is why I was driving a truck when I was hit. I was also told they would call to check to see if my injuries were better.
To make a long story short. I am out $300 on a rental car. Lost time for my husband. Medical bills that no one has mentioned. Because apparently even if you're not paid for your vehicle you are not supposed to have the rental car after a agreement on the pay off I reached. Apparently State Farm thanks I can fly until I get another car. Also I had to call 4 to 5 times a day in order to get this much done I don't believe anyone even looks at your claim unless you're on the phone with them!
Product or Service Mentioned: State Farm Insurance Auto Claim.
Reason of review: Poor customer service.
Monetary Loss: $500.
Preferred solution: Let the company propose a solution.
I didn't like: It sucked, Claim process unfair.