So I was in a car accident on 7-15-2017. I filed claim on 7-16-2017 after being taken to the hospital in an Ambulance.
I was given name of a person that was suppose to contact me regarding the accident. Well, I guess because I only have liability they don't think I am important enough customer to contact me. So after day 9, I finally get told by someone that answered the phone that I am suppose to be filing a claim with the other persons insurance. Don't you think that someone should have told me that 9 days ago, and then it seems as though the other insurance company is more interested in my situation than the company that I pay into for insurance.
It makes me sick, because I chose state farm because one of my friends got into an accident and they were on top of the issue.
Maybe this is just isolated, but I don't like it. Never have I had a conversation with the woman that was assigned to my accident case through state farm.
Product or Service Mentioned: State Farm Insurance Auto Claim.
Reason of review: Not as described.
Preferred solution: Let the company propose a solution.