Shame on you State Farm… Shame…..
To all of you “Loyal” State Farm customers please hear me out…..
I have been a state farm customer since I turned 16 in 1984… I have continued to use them my entire life for first my car, then my home, my wife’s car, kids cars and an umbrella policy. My premiums have never and I mean never have been late, heck for the last 15 years its been an auto draft from my checking account. Last year we finally gave into having to get new siding after a storm, this wasn’t one of those “storm chaser” deals we literally have pieces of our siding torn off and it looked as though someone took a large bucket of golf balls and just peppered our house with them. Out of total fairness to State Farm I actually didn’t feel we needed to pursue the roof replacement even though my roof is now 17 years old.
One week after our new siding went up a feeder pipe to our master bath failed and flooded our master bathroom and the office below it. Carpet ruined, drywall ceiling in office ruined just bad stuff. With a lump in my throat I called up State Farm claims and they went right into action! ServPro showed up and started the cleanup and drying process, a field agent came and evaluated our damage and I had mentioned that we literally JUST had the siding done his exact words were “Don’t worry sir, these situations are why we have insurance”…. Phew! That made me feel so much better. We worked closely with State Farm through the repair process and everything wrapped up about 5 weeks later.
So 30 days later I get a lovely letter from State Farm stating that I would be dropped for my homeowner’s policy! Really? Your dropping me for 3 claims over the period of 24 years as a homeowner policy holder with you? With your premiums paid in full annually and the monthly car policies auto deducted on time every time?
I was shocked, stunned and then pretty angry. I called my agent Bill Recchia, 2560 Foxfield Rd #260, St Charles, IL 60174, (630) 513-1191 and left a message asking what was up? Bill had the audacity, after being his customer for 15 years to have his admin call me and explain there was nothing they could do about it.
Well there was something I WAS going to do about it, I shopped for a week and found many other insurance companies very willing to have my business. I settled for American Family Insurance and have the exact same coverages I need.
When I called the agent back to let them know I am cancelling all of my policies with them the girl was a bit surprised and confused because State Farm … in her words “Oh, they only canceled your homeowners policy sir, we want to continue your car coverage”…. Umm NO!
Please be aware this is how State Farm operates, loyalty doesn’t matter, being on time with your payments doesn’t matter, what matters is when they have to pay for you…. What a dirty shame and a fine waste of my money going to a company that simply doesn’t care about their long-term customers….
Product or Service Mentioned: State Farm Insurance Homeowners Policy Claim.
Reason of review: Poor customer service.