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While trying to file a homeowners claim in October (due to a theft), we discovered that our policy's deductable has doubled the month before. Our agent "played dumb" when I asked why it increased, and it wasn't until I called again, that he told me that everyones policy deductable had doubled and it was noted on my renewal the month before. (No other notification, just a note on the policy.)

Some agents attempted to contact their clients atleast 3 times...not my agent! He states that he called and left a message, but not so...I have an answering maching and caller ID... no call. Then I found out the day they supposadly called - funny thing, I was home, off work the entire day, because I had surgery the day before. Like I said, there was NO call.

Besides all that, in the same week surrounding the day they supposedly called, I have records of contact with them on 3 different occasions, because we were taking out another policy for liability insurance. Not once did they ever mention anything abouth the homeowners deductable.

After talking to several "higher ups" at State Farm, I got nowhere. Guess they are in their legal rights by just putting 2 lines on your policy. Shame on me for not looking it over, but I never imagined they could change that without approval.

So much for being with State Farm for over 20 years.... when they decide to sneakly change something and there is no mandate on how agents notify clients, this is just poor business practice...but I'm sure losing one customer that gives them over $7000 a year is no big deal to them.

If anyone knows of anyway to go further with this, let me know.

Review about: State Farm Insurance Claim.

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Anonymous
#1500618

In Oregon, your insurance broker or agent is required by law to notify you when coverage changes in your policy. I'm saying this because I owned a trucking company for over 25 years and we transported lots of glass, as that was our main line of business.

Our agent changed cargo insurance companies, because it was such a great deal for us and continued to send out insurance certificates to various glass companies. One fall, a drunk elk hunter forced our driver off of the road on Hwy 58, along with another vehicle, driven by the Assistant District Attorney for Klamath County, who was not too pleased. Our new cargo insurance company dropped in my office a week later and showed me in the policy, that glass was exempt from coverage. When I took the matter up with our agent, they admitted it was their fault and were legally bound to inform us of the change in policy.

This was confirmed by the Oregon State Insurance Commissioner's office. The #30,000.00 insurance claim was quickly paid by the insurance agent's "Errors and Omissions Policy". I'm currently involved in a water damage claim with State Farm, who just informed me that they raised my deductible from $500.00 in 2011, to 1/2 of 1 percent, or $1,725.00, but never informed me. Their estimate is $1,775.00!!!

My wife and I have been with State Farm since 1976 and they cover everything. At least this week they do...

Anonymous
#1424426

While trying to collect on a claim from water damage in our basement we learned that State Farm changed our deductible from $2500 to one half of 1% of the value of our personal property inside our house. They claim that personal property is worth $1.5 million and our deductible is $7980.

I told them if our personal property was worth $1.5 million that I would have a garage sale tomorrow. State Farm is completely unethical and use deceptive business practices.

Anonymous
Virginia Beach, Virginia, United States #1217396

I ,too ,was taken by surprise this year! A large pine tree fell on my home during a storm and broke into my roof and back bedrooms.

I had an estimate between 18,000-25,000 for repairing the damage, needing a crane to remove the tree and so on.

When I found out my deductible of $100 was raised to $5000 this year, I was floored. I have been a loyal customer for decades. I will never recommend state farm and I will be canceling once I get through this nightmare.

I received $5200 to get my home repaired....I mean really??? That took care of the crane, tree and plaster for my ceiling...now where do I go to get the rest to close the large gaping hole in my roof and shingles?

Anonymous
to Anonymous #1217651

One hundred dollar deductibles are unheard of anymore. The price for your insurance would have been outrageously expensive to carry a deductible that low.

By having a reasonable deductible like $2,500 or $5,000, you've saved thousands of dollars in premiums.

That annual savings is the money you use to fix your roof.

Anonymous
#1206136

I'm having the same problem with State Farm right now!! They tripled my deducdeble and I called my them on it and they stated they sent me a letter?

Well I want a copy of my original policy I purchased 16 yrs ago with my signature on it!!

It's also a contract, I should of received a new policy with the new deducteble on it so I could sign it or go to a different insurance company! Talk to an attorney.

Anonymous
to Ofc. GC #1206246

Your original policy means absolutely nothing. Each and every time a policy comes up for renewal, the company decides whether to offer you a renewal or not.

When they send you a renewal offer, it includes all of the endorsements and alterations along with the declarations documentation. That is your notification of changes.

They do not need your signature for acceptance. The law states that when you pay the premium that was offered with the renewal notice, you have accepted the NEW policy.

Every renewal notice you receive voids the prior contract and renews another contract. This is why agents constantly beg customers to READ their notices, their policies, their endorsements and meet with their agents do discuss and make any adjustments.

Anonymous
to Anonymous #1388817

Can't say my agent ever "begged" me to read anything. It's so underhanded to renew a policy without making sure the customer is aware of such changes.

Anonymous
to Anonymous #1416544

Obviously one of them! thanks anonymous !!!!! we in the real world would rather that *** had an odor so we would know when we've stepped in it!

Anonymous
#1128756

They just did this to us and we would have had a claim and we will lose thousands too! I am very pissed in Carmel, Indiana.

Anonymous
#1084111

I'm disabled and they done me the same way.I've paid them for almost 10 years and only filled one claim and they told me after the second claim I can't file anymore. Something is very fishy about this!

Anonymous
#892142

Just happened to me. I never knew they could change the policy without signature.

I just call in a claim today to be notified I was sent a letter in 2013 that I did not respond to and they increased my deductable from 500 to 1000.

I am with the company 27 years. Very deceptive.

Anonymous
to Melinda #1046813

Same *** happened to me last week, raised my deductible from $1000 to $3500 and my agent never called to tell me.

billyjack2003
Kansas City, Missouri, United States #855908

I use my home owner insurance, car insurance for A catastrophe loss only. I save a ton of money by raising my deductible.

Do not do small claims on insurance the days of small claims are over .You save lots of money by following the basic common sense strategy .A insurance company can drop you at any renewal time they want with few exceptions there is nothing you can do about it. Since you do not want to do claims raise your deductible save money.

Anonymous
Saluda, South Carolina, United States #853923

Well in have had travelers insurance for about ten years I had a 250.00 ded.. They must not have had in fine print that they could raise the ded.at any timer so to get rid of me they just doubled my insurance.They said it is because the fire dept.

moved and it put me at 6 miles . The fire dept is in the same place for probably 15 years and when it moved then it moved closer.They just wanted to loose me because of the 250.00 ded

Anonymous
to termite #854722

Fifteen to twenty years ago a 250.00 deductible was acceptable. That's no longer the case.

Homeowner's shouldn't even consider turning in a claim under 1,000.00. Insurance is not a maintenance agreement, nor a warranty on their property. It's designed to protect you from a large financial loss that could reek havoc on your financial future.

Besides, you're paying a large surcharge to carry such a minimal deductible. Raise your deductible, benefit from a substancial decrease in your premium and put the resulting savings away for that sudden and accidental loss that may or may not occur.

Anonymous
to Experience #1206154

Well Howard Hugh's, I'm a disabled veteran being paid by Uncle Sam. And if your income allows you to put money away lets trade incomes.

Come on think about it!!

Why don't you open a savings acct. for all the disabled vets so they will have a start on putting money away?

Anonymous
Parkville, Missouri, United States #833611

I had the same thing happen to me. the letter I received said if I wanted the change to send back the letter to confirm.

I did not want to change my $500.00 deductable that I'd had for over 20 years, so I did not send it back. I wasn't notified that there was to be any change.

BUT THEY CHANGED IT WITHOUT MY PERMISSION. Isn't this against the law?

Anonymous
to nan #854723

No, it's not. Your insurance policy (all of them), are reviewed and often revised at every renewal period.

Policy language changes, coverages are adjusted, endorsements are added, altered or deleted and some renewals don't change the policy in any way. Basically, last years policy has nothing to do with this renewal cycle. You're starting over each renewal.

Insurance companies constantly review and evaluate the risk they're willing to take on and adjust accordingly. When you pay the premium, you have accepted the new contract.

Anonymous
to Insurance Basics #993913

Insurance company’s (State Farm) obviously are not governed by any laws, per what I have been reading.

I also fell into the web of the shocked, resulting from State Farm's deductible revisions

I just filed a claim to find out my deductible has been raised from 500.00 to 1249.00. A 40% increase!

Wow or should I say why?

A comment was made that I read, telling us to get with the program raise your deductible to lower your premium cost.

Question: WHO received the benefit from the increase in my DEDUCTABLE??

I didn't get a note, rider or endorsement at my renewal stating your premium will be reduced as a result of an increase in your deductible.

The LAW tells us we must have insurance. Why doesn’t the law protect us from insurance monarchy?

Anonymous
to Anonymous Covington, Georgia, United States #994858

You did receive the benefit of a lower premium due to an increase in your deductible. Do your research.

Also, the law doesn't require you carry insurance, your mortgage holder does. No mortgage, no insurance requirement.

Insurance is for catastrophe's and you'll be quick to lose your coverage if you make small claims. This is true with any carrier.

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