I had a motorcycle crash about a month ago. I waited a week or so to file a claim so that the police report was complete.
I filed a claim with my local State Farm agent. The claims department in Atlanta called me within 2 days. I took it to the shop the next day. After about a week I called the shop to see how things were progressing.
Nothing had been done on my bike! The shop said they found "hidden" damage and needed to get the adjuster to take more pictures. I was then told that motorcycles are "specialty" vehicles and the shop decides the estimate. I told the shop to call Atlanta and set it up.
Another week goes by and nothing has been done to my bike. I called Atlanta with my claim number and they promised to check on it. Dennis called me back and said that he wasn't aware that the shop did the estimate.
The blind leading the dumb! Still waiting on my repair.
Product or Service Mentioned: State Farm Insurance Claim.