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NOW, as of today 12-20-16 we are due to take the rental car back and being told by rental car company that we have to pay 33% of the rental car!!!!! What the heck is going on!!???

The evening we went down and rented the car, we were told by Enterprise Rental car that we would NOT BE CHARGED ANYTHING, and that the claim was paying for it in full, under the claim number that you first submitted to them! That was several weeks ago now. We are supposed to return the car this evening and we are being told by Enterprise that we owe them $360 dollars!!!!! They said they received several different claim numbers AFTER we had rented the car!

SO, the day we picked up the rental car (SEVERAL WEEKS AGO) we were told that we would NOT BE PAYING A PENNY, NOW it's time to return the rental car (TODAY 12-20-16), and we have to pay for rental car! We don't have the money to pay for it, as we were originally TOLD that we'd owe NOTHING!!! I serious cannot believe how we have been treated after our family has given State Farm 29 years of paid premiums!!!! I was just told by the claims rep (Caesar) that State Farm only goes by the FACTS and that is how it was decided that we'd have to pay 33% for car rental!

Well, State Farm is NOT going by the facts!!! LOOK AT THE POLICE REPORT DIAGRAM! DRIVER #1 MADE AN ILLEGAL U-TURN IN THE MIDDLE OF THE ROAD, CROSSING 4 LANES AND SOLID DOUBLE YELLOW LINES!!!!! LOOK AT THE DIAGRAM AND READ THE COMMENTS NEXT TO EACH LINE IN THE DIAGRAM!

THOSE ARE FACTS WHICH PROVE #1 SHOULD BE HELD ACCOUNTABLE. SHE CAUSED THE ACCIDENT.

Product or Service Mentioned: State Farm Insurance Auto Insurance.

Reason of review: Bad quality.

Monetary Loss: $1500.

Preferred solution: Full refund.

I didn't like: Being treted like the enemy by my adjuster.

Company wrote 0 public responses to the review from Dec 20, 2016.
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