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Terrible first time accident... long term customer..

It started when my son (a state farm policy holder)...

got in his first accident... on a Friday late afternoon.. tried to get in contact with my rep... unable to...

five messages left... Monday the office calls.. asks "how my son is doing?" really?... I decided on that day ..

change reps.. (process takes five days).. so with no rep help.. I now had to figure out what to do on my own..

the agents at the 800 # where helpful, but also incorrect in their information... I was told I had rental car coverage.. nope!!! not true..

then I was told "I was to remove the vehicle tag and contents at the time of the accident in the middle of the intersection.. really?... so a release was sign and the truck was to be towed to a local repair shop... no true...

STATE FARM TOOK IT OUT THE CITY.... really?... for a week, it sat in a field (30 thousand dollar truck).. it ended up broken into and the plate gone...

really?... the truck finally made it back into town where state farm determined it was totaled... now the fun.... the payment for the truck didn't cover the same truck at todays market value and I ended up out of pocket for the renal car of over 500.000...

I even had to pay for the week Scott ( the rep) kept the truck in Orlando.. I have tried to contact state farm.. no help.. this is not the right thing to do to customer who pays years for insurance.

then when you need it or them their not there to help.. NOT TRUE TO THE COMMERICAL....

Monetary Loss: $30500.

Company wrote 0 public responses to the review from Sep 25, 2013.
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Aurora, Minnesota, United States #806180

There are situations where the loan balance exceeds the value of the vehicle. State Farm - any insurance company - will only cover the VALUE of the vehicle. They will not pay off the loan balance if it is more than the value that is the buyer's problem.

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