We have had our policy for 20 years(car insurance). The first time we have to use it (vandalism) they replace our parts with used parts , which is now their policy.
If they can get it used, they do that first, to save money said our claim agent Jordan. It also took longer to find said parts, so we had to have a rental car longer(more cost to us). Used glass to replace a window. 7 days to find the glass!!!!
Give me a break! Not at all satisfied.
They tell you to use their service list, DON"T. Go to a dealer and get your own rental,(they didn't have any economy cars left, just expensive, gas guzzlers.
Product or Service Mentioned: State Farm Insurance Claim.