State Farm Insurance adjuster tried to force us to use their buddies company and then took money out of our claim when we went with our own choice contractor.
Our home flooded and the insurance adjuster came out and gave the original estimate. We were being pushed all along to use their "choice" contractor company because they are all buddies.
We chose our own that we trusted. Our home continued cracking even after the drywall was fixed and we asked our contractor to come back out to assess the additional damage, as he originally said to just have his choice company take pics and submit any additional damages. When our contractor submitted, he refused them, and said he'd come back out to review the damage. When the adjuster came back out, again more guilt trips for not using their choice contractor.
During the visit he denied the damage was related, and his story changed numerous times and made no sense. Then sprung on us that he made an overage mistake in our original estimate and he'd have to take that back out. We were never informed, and had already sent in the estimate to our mortgage company and agreed to the work with the contractor we hired. The work was over half done with the contractor, now there was $3000 short to finish the work.
We are livid and don't have the money to finish the work because of his "mess up". My family has been out of the home for over 3 months now and now we're at another standstill due to this "surprise". There was also NO prior communication about this until he came to our house, and he's denying the added cracking and damage is due to the flooding, when our contractors and an engineer all said it looks to be related. All we've heard through this whole experience is we should've used the company they recommended and we wouldn't have had any trouble.
We strongly feel we are being punished for not doing it the way they pushed us to, and used a contractor we trusted. The price and timeline were the same upfront for each of the contractors we interviewed. We don't understand how state farms contract numbers can change towards the end of the agreement.
This is not the way a company should be doing business. If he made the mistake, he should be eating it, not us!!
Product or Service Mentioned: State Farm Insurance Homeowners Insurance.
Reason of review: Bad quality.