Manufacturer: State Farm Insurance Category: Claims Clear all filters (24 of 24 reviews match)
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All i tried to do was ask her to extend my rental becuase I need it for school, its not my fault, and right now I have to pay my own money for ride to school.But All she did was telling me that state farm stated my car was repairable on aug 23. But Ma'am whats about the craziness back and forth between totaled and not totaled that took state farm 1.5 months?If my car was repairable on aug 23 and you guys did a good job on processing my claim, it...
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I have state farm insurance for almost 7 years. I lost my car on aug 13 due to the historic flooding in Louisiana. I got an estimate on the aug 23 that my car was repairable, and my car got towed to the shop and it just sat there. I called state farm every single day to tell them to process on my car. Because I just bought my car on July 31. And around sept 19 state farm called me said my car was totaled, and I asked them I never recieved any...
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Failed to resolve claim in timely fashion and adhere to their word as to when to expect payment from a claim.This has caused additional charges to accounts already delinquent based on this matter exceeding more than 3 months. Failed to communicate to me when they (State Farm) did not receive all the information or needed additional information. Failed to acknowledge information sent to them in order to process the claim. Assigned agent calling...
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I am very disappointed in their claim handling.I was involved in a car accident caused by State Farm insured and they claimed my vehicle as a total loss. They sent me the paper work to hand over my vehicle and title to them and I sent all the requirements to them within 3 days of receiving the forms. Three weeks went by and still no check. I decided to call them and they said the check has not been mailed out yet, but they received all the...
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Been with State Farm since 2010, claim for accident in 2013 and then one November 2015 (we were NOT at fault for that one) and they drop us. A lot of balls to drop people for using the insurance that they pay monthly for. State Farm is a joke, bunch of *** and is obviously only out for the money and not for customer service.
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Anonymous

Anonymous What is your credit score? Consumer reports have a great deal to do with how much of a risk you are considered to an insurance company. A low credit score coupled with a coupl...

Our family has been with State Farm's Auto Ins. for over 35 years. When I had to use my Med Pay for the first time, I have been treated horribly by the claim supervisors and nurses. For Pain Management, they only want you to receive conventional medicine, pharmaceutical meds only. They speak to you like you don't have good sense and are very rude to the providers providing treatment. Then they play a game of not having the correct procedure...
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Anonymous

Anonymous Yes, conventional doctors and pharmaceutical drugs prescribed by a conventional doctor are the only forms of pain management that will be paid for by any automobile insurance ...

1.4
I liked
  • Agent
I didn't like
  • Rude employees bad service
  • Overall customer service
  • Customer service
#915352
my car was totaled by a state farm client on 8/5/2016, it is now 8/13/2016, i am told they cant reach the policy holder. i am out of a car for 8 days now with no loaner car.the clients name is lisa dean this company is terrible and i am going to the news about this.i wouldnt recommend these dirtbags to my worst enemy(if i had one) i keep calling mark vargas and leaving messages, he never returned any of them. my company would fire people for...
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Anonymous

Anonymous My daughter is going through the exact same thing. State Farm agent saying she has not heard from the driver who hit my daughter. They made my daughter pay for a rental car. Y...

Anonymous

Anonymous Insurance companies do not automatically accept liability. They must speak to their insured to get their side of the story. They have a contract with their insured to defend t...

I didn't like
  • Inability to resolve claim
#899954
I was recently the victim of a Hit and Run by a driver that is insured by State Farm.The driver was arrested for DUI as well as other pending charges. After, what seems like doing everything for State Farm, including obtaining a copy of the Police report for them, they still will not claim liability for the damage to my car. When I call, they state they have not heard from their insured, and while many attempts and letters have been sent, they...
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Anonymous

Anonymous If it was a dui, they might not get in touch with their insured for months, if ever. After all, the guy could go to jail, and I don't see State Farm as a proactive enough comp...

Anonymous

Anonymous Try going through your own insurnance company. They subrogation claims, and if it clearly wasn't your fault, they understand and won't increase your rate. In the mean time, ...

Got rear-ended on my way to work. Ladys insurance (State Farm) told me to take it to a local body shop to assess the damage. They will only pay for $850/$2500 of damage to my car, when in the police report the lady admitted fault. Are you kidding me... Shes getting more money, probably a new car from State Farm, while im only getting a third. Not to mention the 3 hours on the phone with an unfriendly person.
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Anonymous

Anonymous This confuses me. Insurance companies owe for the damage they are liable for. You'll have to be more specific about the $850 vs. $2,500. What's the difference? Was there prior...

NEVER GET STATE FARM. They seem nice and trick you.Everything is good before something happens and you ACTUALLY need insurance to cover. I got into an accident and they tried to use knock-off replacements and refusing to cover costs that create safety concerns. State Farm is NOT HELPFUL, they are CHEAP, and COMPROMISE SAFETY of the people over saving money. They are not changing my steering gear and requiring me to PAY OUT OF POCKET, saying that...
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Anonymous

Anonymous Is the steering gear damaged or is the body shop just telling you it needs to be replaced because something else connected to it was damaged?
Body shops, especially those ...

1.0
I didn't like
  • Getting screwed
  • Greedy company
  • Nasty customer service
#861020