I was involved in a wreck last month with a lady who had Statefarm. She was at fault so her insurance (Statefarm) agreed to cover the cost of the damages and fix our car. So they tell us a couple of places we can take it and we took it to one of the places they mentioned. Okay roger that it was in the shop and going to be repaired.
1 month later the day our car was supposed to be done we get no call or anything. (Btw i will be making another consumer repost on the car collision shop as well) The car shop had been sending my fiance messages telling us our car was at a certain percentage done every other day or so.
We call them after the day it was said to be done and the car shop tells us that they cannot finish it because the insurance womt cover the cost. We asked them why they told us it was almost done and they lied and told us they never sent us those messages instead they had been calling us and leaving voicemails telling us to come in and/or to call the insurance. We called the insurance and they lied too. Statefarm kept telling us they were calling us..... They wouldve called both of us if they really were trying to reach us. They told my fiance that we needed to fill out paper work so we needed to go to the car shop.
We go to the car shop and Statefarm HAD ILLEGALLY HAD OUR CAR TOWED TO A SALVAGE YARD!!!!!!!!! We gave them no consent what so ever!!! Not even verbally. Our insurance had no idea what was going on and the *** car shop had no idea either. They just let them take it. They didnt even know where they took it.
We called and called and called Statefarm and they put us on hold everytime for 2 hours and eventually they would just hang up on us. Took us 3 days to get a hold of them (keep in mind both my fiance and I work full time jobs.)
Statefarm didnt even have the estimate of the cost for our car repairs. Nothing. They didnt even tell us the cost or send an insurance adjuster out to see our car. Didnt ask for photos or anything. They kept us in the dark the whole time. Seems really messed up. They told us it was "standard procedure" when we asked about why they took our car.... ***.....its illegal.
Now we have dont have that car because Statefarm gave is no choice but to take their *** offer after they had screwed up the car.
So hope yall dont ever get in a wreck with someone who has Statefarm.
Product or Service Mentioned: State Farm Insurance Auto Insurance.
Reason of review: Bad quality.