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State Farm lies in its commercials. Agents can no longer assist with claims.

You will call an 800 will talk to someone who doesnt give a ***. They state they are trying to save money. Fine...but dont run fraudulent commercials.

I am sure a class action suit will be brought some day.

Product or Service Mentioned: State Farm Insurance Commercial.

Reason of review: Not as described.

Company wrote 0 public responses to the review from Jun 05, 2016.
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Wichita Falls, Texas, United States #1179918

I work for SF. In my office, we the agents are the ones who wither take ur info and make the claim for you or we conference you in with claims and stay on the line until the claim is over.

to Anonymous Dade City North, Florida, United States #1180182

Your agent still cannot influence a claim decision or handle the claim. Staying on the line with a data entry clerk is not handling a claim.

Your job ends as soon as that initial phone call is hung up. Your job and your agent's job is to sell policies.

to Anonymous #1278577

To the last anonymous poster, you seem to be the same one that has given your insurance advise on several postings. Again, on this one you are wrong as could be.

Yes, State Farm agent's are licensed to sell their products, but many will assist their clients in filing claims and will get involved in the process if they do not think their clients being serviced by the claims department as well.

Also, most agents have a draft authority and it they feel comfortable to do it, they can handle small claims and write drafts up to several thousand dollars for their customers who have claims with clear coverage indications and no coverage issues.

They do this with an in-office adjuster liaison in their claim handling. So Sherlock, whom ever you are, quit trying to give advice for something you know little about.


Agents carry licenses to sell insurance and financial products. They do not carry adjuster licenses.

They never have. They do not make claims decisions and they do not influence claims decisions. They are there to direct you to the specialists that you pay to help you.

Your agent is your advisor for risk analysis and risk management. They study contract features and benefits and diagnose the proper coverage.

Once there is a claim, those licensed and authorized to perform that service takes over.

Nothing happens without that initial sale.

You don't need an agent to have a claim paid. You need an agent to give you the proper coverage to have the claim specialists pay your claim.

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