My daughter recently got in an accident that total our GMC Yukan. First, they had us toll our own car to a repair shop on our expense when we fine out that the expense is covered under the insurance plan we cover.
Second, they determine that our car is a total loss. When the agent calls to inform me of this. She is extremely aggressive and rude. When I inform her of her behavior and that we will also determine the value of our vehicle and it's total loss- she hangs up on me.
Excuse me! I guess they don't realize that we have choices. I'm sorry to say that they will soon find out!
Worst service I have had in 40 years. Find another company if you can!