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May 27,2016 my 3 children which is under 9 years of age were in a car accident the driver that was in the wrong was insured with State farm so here it is February 2017 in we only been offered one the agent Stephanie Benavides has been a real *** she has not return any of my lawyers calls nor email about my children claim it has been a total nightmare but people say state farm is the best yes the best in not doing they job

Product or Service Mentioned: State Farm Insurance Life Policy Claim.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Feb 01, 2017.
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Anonymous
#1280087

Sorry it has been so long to resolve. However, if you have retained a lawyer they will generally not contact you, but your lawyer should know how to handle this for you.

If you do not have a lawyer write them and tell them so and they might contact you.

Be careful what you put in the letter, be polite, and directly to the point. Negotiations would be better to discuss on the phone, but again be polite, getting upset with them will not help your case whatsoever!

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