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My fianc and I are travelling to Chicago and our tire got flat on 76 west today at 12pm. We called State Farm to tow our car till the repair shop and they said they will have someone in 45mins.

We are stuck at a shoulder of 76west since 3 hours and it's is very dangerous. it has rained twice also and we have not received any truck. Every time we call they increase the ETA.

There is no information sent by anybody and we are stuck here. This just shows how bad the customer service is and how you guys treat your customers.

Product or Service Mentioned: State Farm Insurance Auto Claim.

Reason of review: Poor customer service.

Company wrote 0 public responses to the review from Jul 08, 2017.
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