I have been a State Farm customer since 1997 with absolutely zero claims. In 2010, I got into a 3 car accident.
A mustang sped out at a stop light and lost traction coming back into oncoming traffic and hitting the car in front of me which I also hit. State Farm DENIED my claim because I was the third car. They explained to me that the middle driver (approximately 80+ years old) would have been able to avoid the accident if not for me. However, if you look at the police report (who were on the scene) they clearly list the only person as careless driving as driver #1 (the mustang).
The lady that handled my claim was the most unprofessional and rude individual I've ever had to deal with in my life. THELMA RICKEY will not return your phone call and will treat you like your a criminal....not a 15+ year customer trying to file their first claim. I'm still paying higher insurance rates b/c of this and recently again called State Farm (whom I am clearly no longer insured with) to try to get the accident reviewed as it is listed as an at fault accident for me. The first lady I spoke with looked up my info and said she would have to send it along to THELMA RICKEY to get an answer.
I knew I was screwed at that point. Again, she didn't return my phone call and in typical state farm fashion, got a letter stating that it was an at fault accident. I am a 31 year old driver with no moving violations and one accident now on my record and will never again be using State Farm. They have the WORST CUSTOMER SERVICE IN THE WORLD.
If you get a call from THELMA RICKEY that she is processing your claim first praise Jesus that she took the time out of her busy schedule to call you but at the same time know that your screwed.
Our National goverment really needs to look at these scandelous business practices! PS - after raising *** and speaking to a manager, I received a check to fix my truck from state farm but they still have it listed as an at fault accident causing me to pay ~2x the rates I was paying before.
Product or Service Mentioned: State Farm Insurance Claim.