First off, i moved to Texas from California. On the third day here i call several areas for insurance.
When i started talking to a State Farm agent in Texas she took my account information and discussed it with my Cali state farm. It took them 4 hours to give me a quote. During the 2nd hour of waiting for a call i decided to call USAA and bought their insurance. So i call my california state farm agent to cancel it and the lady tells me she cant because she forwarded it to a Texas agent.
i ask her for the agents name and phone number which she says she has no access too. So i refuse to hang up and ask her how can she send my information to other brokers with no name and number. Finally she coughs up a number and name which they are inactive. I had to find the name in google maps and number.
luckily, i did. i contacted her and she told me she has nothing to do with it. she was just here for a quote. So i call my cali agent again.
for the 2nd time and ask her who i have to contact to cancel it. i clearly told her i didnt want her insurance anymore and i was canceling it as of today. And she finally acknowledged it, after what felt like a 30min phone talk. I clearly told her i was sending them a cancelation letter so i would be waiting for my check and she said ok.
and we hung up. Never again.
Product or Service Mentioned: State Farm Insurance Customer Care.
Reason of review: i found a WAY better insurance.
I liked: Logo.