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Customer service

My beautiful truck was rear-ended in 2016.

State Farm’s “partner” repair facility’s damage estimate: $600.53. Their facility claimed the vehicle had damage from a previous accident, exactly at the point of impact. Doesn’t that seem strange? What accident? The vehicle has never been in any other accident! They also ignored obvious other damage. Hmm. That all seems very suspicious…

My reputable (Ford) repair facility damage estimate: $2266.33. State Farm has refused to pay the difference. State Farm has refused any compromise whatsoever. Is this a limitation on coverage (which is illegal if I choose my own repair facility in TX)? I think it is.

State Farm even tried to settle without disclosing in writing that other people have made claims on the accident, so I’d get a reduced settlement. Were they thinking they could just sneak that in unnoticed? From start to (not yet finished), it’s all seemed very shady and underhanded.

Anyway, my truck’s still busted nearly 500 days after someone else hit it…

Product or Service Mentioned: State Farm Insurance Auto Insurance.

Reason of review: Questionable practices.

Monetary Loss: $3457.

Preferred solution: Let the company propose a solution.

I didn't like: Delays denial.

Company wrote 0 private or public responses to the review from Feb 24.
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