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After receiving Police Rpt where it states that their Insured caused the accident and requesting that my car be paid off, rental car, etc. I was informed by another State Farm adjuster that a decision had already been made that it was my fault without having the Police Report on hand.

Now I cannot get that lousy adjuster to return my call.

Another CSR that took my call did not mention any of that information to me before he transferred me to the agent that was very rude and inconsiderate (Michelle)! It has been well over 3 weeks and no one will call me back.

Product or Service Mentioned: State Farm Insurance Auto Claim.

Reason of review: Problems with payment.

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If you have the claim number, you are better off to send email or mail/fax letter. Remember to be professional.

Every time the adjuster gets correspondence it goes in their file and they eventually have to review. Fax or email the police report as well!

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