Not resolved
Customer service

I called State Farm to get an update on my claim, and the Representative was so nasty from the very beginning of the call. I overheard her tell her co worker she was due in a meeting and was late.

I was asking questions regarding getting my car repaired and she stated that I should give them 90 days to call in for more information and the staff was busy working with other serious inquiries.

The reps name is Irma Montenegro, and she doesn't value the customers concerns, nor did she give me the correct information regarding my claim. I have been insured by State Farm for a long time and I have never experience anything like this before.

Product or Service Mentioned: State Farm Insurance Claim.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

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If it is the insurance company that you pay premiums to, you can and should file complaint to your State Insurance Commissioner. It is not acceptable for an insurance professional to be rude or unprofessional, even if you have differences.


Yeah well good luck trying to get State Farm to pay a penny. They are crooked liars.

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