Product or Service Quality

I had a dishwasher that sprung a leak that went undetected for a couple weeks. The adjuster came out and inspected the damage and then told me I had to prove that the dishwasher was the reason for the damage.

Duh, the water damage was directly under the washer. So, at my additional expense I am required to have an appliance tech come out and certify that the issue was caused by a faulty valve on the unit. Then once that is accomplished they will reconsider my claim.

I've been a faithful customer for 30+ years.

No longer. I'm shopping for someone that is more customer focused and empowers their employees to pay a claim on something so obvious without making me jump through a bunch of unnecessary hoops.

Product or Service Mentioned: State Farm Insurance Claim.

Company wrote 0 public responses to the review from Oct 01, 2014.
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