Waynesboro, Pennsylvania
1 comment
Not resolved

I received 3 different bills from State Farm with 3 different amounts. I called my agent's office, Chad Slimmer in Waynesboro, PA, several times and asked for a return call from Mr. Slimmer. That never happened. I submitted my issue online and then received a bill for a much lesser amount. I called my local agent's office again and they didn't know why I got that bill. They were supposed to call me back and AGAIN I asked to speak with Mr. Slimmer (that never happened). I had to call the 800# on my own to try to resolve and they weren't even sure what was going on with my account.

I finally get a call (a week later) from someone at the office trying to "fix" my policy and said it would be best to rewrite it. I said ok. She was to work up the numbers and get back to me. That never happened.

I call about 2 weeks later and they tell me that they cancelled my policy 2 months prior!?!?!? Are you kidding me??? They offered to rewrite it for double the monthly premium. When I asked why it was cancelled, they said because they didn't get info about my mom living in my household. I'm 33 yrs old and haven't lived with my mom since I was 18.

I went into the office and everyone, including Chad Simmer was just standing around. I wanted a business card with all of his contact info because I was going to file a complaint. He said he didn't have to give me anything and that there was no law that said he did. He said the bills didn't come from his office. Well if they can't help, what's the point of a local agent??? He told me to leave.

My husband called in and he changed his story 3 times with him. Chad Slimmer is worthless as an insurance agent!

Review #946412 is a subjective opinion of a user.

1.0
Product or Service Quality
Staff
Customer service
Reliability
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Let the company propose a solution

Had an Experience with State Farm Insurance?

Submit review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
Bethany, Oklahoma, United States #1276071
Chad, I wouldn't buy insurance from you after this complaint. This customer may be right or may be wrong, but you have an really have obligation to be professional regardless. If you cannot, you might try another business such a scalping tickets to the Maryland or Rutgers Football games.

You May Also Like

" I got late to communicate them that a change my car insurance form NJM insurace that my company provides me, altough i was consius about i call my one..." Read more
"My car has break down at 3:00am at 38th street Rhode Island Maryland .I have requested for a towing service from State Farm ,the representative said that towing truck will..." Read more
" I was coming home from having an MRI done on my neck when I was hit by State Farm customer. I am 60-year-old woman, this is not..." Read more
"I was going to work on 12/07/15 at 8.45 am. On the route 272N and Pennisula drive, North East, Md – 21901, I was just standing to make right turn..." Read more
"I upgraded my phone from I phone 6 to i phone 7 January 18, 2017. unfortunately, before 15 days I changed my mind to get I phone 7 plus instead..." Read more
"Brand seal 0 444570. Mondelez International group 04050030586500, 04050030588600. Honey Maid I purchased a box of Honey Maid Cinnamon Grahams on Saturday March 25, 2017. I am extremely disappointed in..." Read more
"My entire family (11 people) switched from T-Mobile to Verizon Wireless just recently. My Dad and Brother travel a lot for work, and weren't getting great reception with T-Mobile, so..." Read more
"junk plastic keeps cracking no service they sell it get there money and forget about you so lasts adout a year and starts with a small crack and gets bigger..." Read more