Both of my daughters were involved in an accident where there car was parked and a vehicle hit both cars. My oldest daughter, called her insurance company immediately and was told not to worry, they would take care of everything.
My youngest daughter called State Farm and from day one has gotten nothing but the run around. She was told she would have to file with the gentlemen's company that hit her. We called the company listed on the accident report and they had no such policy that the Gentlemen put down. We made several calls to State Farm and never ONCE was anybody helpful other than she was told she could make a claim under her insurance.
She spent 45 minutes to an hour on the phone with a claims agent. We got estimates but they didn't want them. They came out to look at her car sitting in our driveway and so now we think, we are finally going to get this taken care of. Were we ever WRONG!
We received a check in the mail for 800 less than the estimate. It was minus a $500 deductible. I went to our local agent last week to discuss this and again that was a joke. Happened to call the adjuster while I was there and its amazing that they had just pulled the report and the Guy did not have the insurance he reported on the Police report!
We already knew that so that was not NEW news but after running the VIN number it was possible he might have another insurance. My question was if he did not have insurance, why did you take a $500 deductible out of the check. It gets better. The claim agent would call me back that day or the next at the latest.
That was 4 days ago and NO WORD! Called agent today and he was going to get in touch with claims and would let me know something. He didn't call back but had Claims Department call me. I had to call them back and I got a VERY RUDE Lady that informed me that State Farm is smarter than the Police Department!
Needless to say this happened the end of August and as I said before my oldest daughter's has her car back and it looks great and my youngest daughter still has a car that is messed up in the front end and $800 short of having what the estimate said it would take to fix it! If any of you are looking for a dependable and Honest Insurance Company, I can definitely recommend a GREAT one that my oldest daughter has but I can also warn you off the worst one that I have ever dealt with. I have been a customer of State Farm for 40 years but will be moving all my policies to the GREAT Company my oldest daughter has and will recommend that my entire family that has State Farm move theirs too. They are ready to do just that!
For honest service and customer oriented, Don't look to State Farm! You won't find it there!
Product or Service Mentioned: State Farm Insurance Customer Care.
Reason of review: Problems with payment.
Monetary Loss: $800.
Preferred solution: Full refund.