I was in a collision last week. I called my insurance to see if I needed to call the police because I had never been in a wreck.
They said no as long as you get her information. Well I got a copy of her insurance which is State farm same as mine. Make the claim only for them to keep telling me they can't get in touch with the person under the insurance. Ummm ok I will sit and wait until they decide to answer the phone.
Like you can drive there and get a statement from then or send a police officer. My family needs a safe vehicle to ride in and I pay them plenty each month only to get treated like I'm nothing to them.
They have made excuse after excuse why they can't move forward with my claim. Steer clear of State farm I'm telling you